About the role

We're seeking an experienced and organized Office Operations Manager to join our team at CFM Air Conditioning in Hallam. We are a leading provider of commercial and industrial air conditioning maintenance, service and repairs and installation. With almost 30 years of industry experience, we are committed to delivering high-quality products and exceptional customer service.

Our team of skilled technicians and dedicated support staff work together to ensure the satisfaction of our clients. Join us and be a part of our continued success!

In this full-time role, you will be responsible for overseeing the smooth and efficient running of our office operations, ensuring our business runs like a well-oiled machine.

What you'll be doing

Manage and coordinate all administrative functions.

Reporting on various aspects of the business to various departments as well as profit and loss on contracts

Track and report on technician’s productivity

Manage the WIP

Manage and champion our ISO accreditation, provide continuous improvement

Champion all IT requirements and software, and be technologically savvy

Review, document and manage policies and procedure's, and look for efficiencies to streamline processes

Review staff PD's on an ongoing basis to ensure efficiencies are being achieved

Shield the MD from time wasting items and prioritize all incoming opportunities

Assist the MD with the growth of the contract maintenance base.

Oversee the implementation and maintenance of office policies, procedures, and systems to optimize productivity and efficiency

Liaise with internal departments to identify and address operational issues, implementing solutions to improve processes

Supervise and provide guidance to the administrative support team, delegating tasks and monitoring performance

Contribute to the development and implementation of the company's strategic objectives

Assist with special projects and other duties as required

What we're looking for

Minimum 5 years' experience in an office management or administrative leadership role preferably in a professional trade based services business.

Excellent organisational and time management skills with a keen eye for detail

Experience in CRM systems (Preferably Simpro)

Strong communication and interpersonal skills, with the ability to work collaboratively with teams

Problem-solving skills and the ability to think critically to identify and implement process improvements

Experience in supervising and developing administrative staff

Strong background in customer service and knowledge of sales

Good financial acumen

Apply now to become our next Office Operations Manager!