Our client is a dynamic and innovative company in the creative space, looking for an enthusiastic Account Manager to join their thriving retail division.

You'll play a key role in supporting retail clients across Melbourne - training teams, managing relationships, and helping designers and consultants confidently showcase their beautiful, custom products.

You'll be the go-to person for product expertise, account performance insights, and making sure everything runs smoothly - from point-of-sale materials to training and troubleshooting.

Key Responsibilities

• Manage and grow retail accounts across your assigned territory
• Visit stores regularly to support sales teams and build strong, lasting relationships
• Provide tailored training and resources to interior designers and consultants
• Ensure all POS and sample materials are up to date and in excellent condition
• Respond quickly to quote requests and client queries
• Troubleshoot order or product issues in collaboration with internal teams
• Maintain accurate data in the CRM and support sales reporting
• Track sales performance and conversion metrics
• Onboard and train new retail partners

What You'll Need to Succeed

• A current driver's license and your own reliable vehicle for store visits (Claim KM's)
• A warm, engaging personality with the confidence to build trust fast
• Excellent organisation and attention to detail
• Quick to learn and adapt - especially when it comes to technical product info
• Strong communication skills, both written and verbal
• A data-driven mindset with the ability to spot trends and opportunities
• High level of computer literacy, especially with CRM and reporting tools
• Previous experience in retail, interior design, or home improvement is a plus
• A "can-do" attitude - always ready to pitch in and solve problems with a smile
• Alignment with values like integrity, accountability, team spirit, and fun!

Why You'll Love It

This isn't just another job - it's a role where you'll be empowered to build lasting relationships, and grow your career with a team that genuinely cares.
You'll enjoy:
Ongoing development and career progression
Great culture and values-driven team -amazing employee benefits
Travel opportunities and autonomy in your role
Working with a stunning, high-quality product range

Ready to bring your energy, creativity, and people skills to a company that values your input?
Apply now, or reach out to Alanna on 0408 410 474 for a confidential chat.