Job description

Telstra Business Technology Centre (TBTC) Victoria East is an award winning, customer focused, innovative and rapidly growing Telecommunications & Technology company based in Pakenham. At the TBTC you will become part of a team who are committed, driven and innovative; relying on each other to achieve high standards of quality and customer service.

We are on the lookout for an Experienced Account Manager to join our expanding team in Pakenham.

As an Account Manager, you will establish and strengthen client relationships with a focus of driving revenue and the ability to thrive in a sales environment.

We are currently searching for an enthusiastic and self-motivated Experienced Account Manager, full-time. If you are keen to learn and possess a strong customer service focus and you are up for any challenges, this role is perfect for you!

The Role:

Effectively manage a high-volume of inbound and outbound customer calls

Booking appointments for further and on-going opportunity's

Review and updated client correspondence files and scheduling database

Contact new and existing customers to discuss how their needs could be met through specific products and services

Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Sell the latest Technology including: Telstra Internet, latest Mobiles/Tablet devices and much more

About You:

A strong desire to learn and build a career

Driven, Outgoing and competitive

Excellent interpersonal, written and verbal communication and customer-facing skills

The flexibility and willingness to learn

Strong command of English with a clear, articulate telephone manner

'Can do, will do' attitude with high levels of motivation and integrity

Ability to work as part of a team and autonomously

On Offer:

A competitive remuneration package

Generous performance incentives

Career Growth opportunities and on-job training

Please email [email protected] to apply, including a copy of your current resume.

A Cover Letter telling us why you're perfect for this role would also be helpful.

Please note: Only shortlisted candidates may be contacted.