At Young Mindz, we’re passionate about empowering Australians with disabilities to live fulfilling, independent lives. As a nationwide NDIS provider, we deliver top-tier services like Supported Independent Living (SIL), disability support work, and short-term accommodation. Our goal is to provide personalised support to help individuals thrive emotionally, psychologically, and socially, with a focus on mindfulness, self-care, and community participation.

About the role

The Service Delivery Manager oversees our SIL homes, ensuring participants receive high-quality care in a safe, compliant environment. This role involves managing staff, including SIL house leaders and Disability Support Workers, to uphold NDIS standards, Work Health & Safety (WHS) regulations, and duty of care requirements. The Service Delivery Manager mentors’ staff, implements policies, and ensures proper reporting and safe practices are followed. Some interstate travel will be required.

Key accountabilities include:

Leading daily operations across SIL services, community programs, and support teams.

Providing exceptional, person-centred care that supports client goals.

Conducting 4-5 site visits per week.

Managing staff performance, offering coaching and professional development.

Ensuring accurate, timely reporting and maintaining participant privacy and rights.

Managing complex situations calmly and guiding staff through incidents and emergencies.

Acting as the key contact for participants, families, and professionals, fostering strong relationships.

Ensuring NDIS compliance and staying updated on standards, risk management, and service quality.

About you

At the heart of this role is a commitment to being person-centred, honest, transparent, caring and kind in all interactions. You will be dedicated to understanding and supporting each individual’s unique needs while fostering an environment of trust and respect.

Extensive management experience demonstrating highly effective leadership and relationship building with people and teams.

Experience in mental health support, including strategies for participants with bipolar, schizophrenia, cognitive delay, ASD, and non-speaking.

Strong understanding of Positive Behaviour Support Plans (PBSP).

Proven experience as a Service Manager or SIL Coordinator, with the ability to manage multiple SIL homes independently.

Expertise in providing and coordinating person-centred supports.

In-depth knowledge of NDIS policies and reporting requirements.

Excellent communication and interpersonal skills.

Ability to advocate, represent, and influence in a complex, changing environment.

Strategic, innovative, and practical thinking to support people with disability to live independently in the community.

Strong decision-making skills for resolving complex management issues.

Advanced problem-solving abilities and strong computer literacy (Microsoft products).

Passionate about delivering high-quality services and making a positive impact.

Why Join Us?

At Young Mindz, you will be part of a supportive, empowering team dedicated to enhancing participants' well-being and fostering their independence. If you’re ready to make a meaningful impact, we invite you to bring your passion and leadership to our team.

Together, we can create a brighter future and help individuals live their best lives!

For more information, please contact us at [email protected] or call 1300 356 395.