Do you have a passion for helping people and working towards proficiency and great customer service? We are looking for Service Manager to help manage key functions within the gorgeous community of Portofino Hamilton. This is a key role and would suit someone looking for a real challenge.

Portofino Hamilton is the standard of residential aged care within Brisbane, its fast paced, has the added complexity of apartments and suits plus over 250 staff working for 175 residents. Organised, Detailed and Collaborative are the three words that would best describe the person we are looking for to perform this role.

If this interests, you please read on.

Acknowledgement of Country

Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present.

The opportunity

Vacenti is seeking a Full-time Service Manager to join the Hotel Services Team at Portofino, Hamilton, QLD. Reporting to, and working closely with, the Facility Manager and/or Hotel Services Manager. In this role you will ensure that residents receive high-quality and safe services that enhances their daily living experience.

The Service Manager will oversee the hotel service function within the facility, managing various departments such as housekeeping, catering, laundry, kitchen, and general facility maintenance, while promoting a comfortable and supportive environment for residents. This role will work closely with various SMEs (Subject Matter Experts) to ensure high standards of service delivery in hotel services is achieved.

Your main responsibilities will include but not limited to:

• Oversee and manage all hotel services including catering, housekeeping, laundry, and maintenance within the facility.
• Regularly engage in high level surveillance of resident dining experience.
• Provide training, support, and guidance to team members to ensure high levels of performance and compliance with health and safety standards.
• Foster a positive and collaborative work environment to enhance staff engagement and retention through regular performance appraisals and staff development programs.
• Ensure all employees adhere to departmental policies and procedures & follow the safety and OH&S requirements.
• Ensure services meet the needs of residents in line with organisational standards, regulatory requirements, and best practices.
• Coordinate service delivery with an emphasis on efficiency, cost-effectiveness, and high quality.
• Regularly assess resident feedback to improve service offerings and address any concerns or complaints promptly.
• Work closely with the clinical care team to ensure that the hotel services are tailored to meet individual resident preferences and needs.
• Ensure that all hotel services comply with relevant legislation, regulations and quality standards including food safety, infection control, and workplace health and safety.
• Develop and manage the budget for hotel services, ensuring cost-effective delivery of services without compromising quality.
• Monitor and control stock levels, ensuring efficient use of resources and managing waste effectively.
• Participate in regular meetings, communication and reporting to key stakeholders, while keeping them informed of key developments, challenges and successes to promote transparency.

To be considered, you will need:

• Minimum certificate IV in Business Administration, Diploma of Hospitality Management or similar qualification.
• Must have Aged Care experience
• Reasonable level of spoken and written English literacy skills.
• Previous managerial or supervisory experience in hotel services.
• A current National Police Certificate.
• A personal philosophy of honesty and integrity, and practical approach that is compatible with the Vacenti values.
• Some knowledge of Aged Care legislation including the Aged Care Quality Standards and
• Proven team leadership skills and working knowledge of personal care and resident lifestyle requirement in Aged Care and continuous improvement, accreditation process, electronic housekeeping management systems and OH&S legislation.
• A positive team-based attitude.
• Has initiative and work independently.
• Can work in a busy environment and has good time management skills.
• Very high attention to details and commitment to safe work practices.
• Willingness to adapt to a rapidly changing environment, learn and cross train.

Equity, Diversity, and Inclusion

At Vacenti, we firmly believe in fostering an environment that embraces equity, diversity, and inclusion in all aspects of our operations. We recognise that the collective power of diverse perspectives, experiences, and backgrounds enriches Vacenti as an organisation, enhances our innovation, and promotes a culture of respect and understanding.

About Vacenti

Vacenti Aged Care has been proudly serving the elderly community since 1973, making us a trusted and experienced provider of aged care services. For nearly five decades, we have been dedicated to enhancing the lives of residents, offering a wide range of specialised care options, including residential and home care services. Our team of skilled and compassionate professionals are committed to ensuring that each resident receives personalised care, maintaining their dignity and independence throughout their journey with us.

At Vacenti Aged Care, we believe in making a positive impact in the community we serve. We take pride in fostering strong connections with the local community, creating an environment of belonging and support for all. Our corporate social responsibility initiatives focus on promoting equal opportunity for both residents and staff. We actively engage with disability services to ensure that our staff members with disabilities receive the necessary support by fostering an inclusive and empowering workplace. By valuing diversity and embracing inclusivity, we strive to create a compassionate and supportive society, making a positive difference in the lives of those we serve and the broader community we are part of.

What do we offer?

• Attractive salary package.
• Financial Wellbeing Programmes
• Access to career progression and professional development through our internal programs and external strategic alliances.
• Work-life balance.
• Our exclusive staff breakfast bar.
• A Robust EVP: Novated Lease (Salary Packaging on specific items), corporate health insurance, travel discounts, gym membership discounts, wide range of retail discounts and more.
• Awards and Recognition.
• Fun dynamic team environment.
• Employee wellness programme.
• Diverse workforce.
• Flexible working hours.
• A friendly, community-like culture of working for a family owned and operated business.

How to Apply

If you have been thinking about a new challenge or a career in the aged care sector, this is your opportunity to join our family.

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

All applications must be lodged online. Applications made by recruitment agencies will not be considered.