Are you a hands-on, experienced travel professional looking to take the next step in your career? We're seeking an Operations Manager to lead a small, passionate team specialising in delivering unforgettable group travel experiences. This senior-level position plays a key role in overseeing operations and ensuring seamless delivery for international guests, with a strong focus on the European market.

This full-time role is perfect for someone who thrives on leadership, logistics, and elevating the customer experience.

Key Responsibilities

• Lead and manage a dedicated team of Tour Coordinators, ensuring timely delivery of high-quality group tours
• Build and maintain strong relationships with suppliers, negotiating contracts and maintaining high service standards
• Coordinate coach logistics, working closely with transport operators, drivers, and tour guides
• Troubleshoot and resolve operational issues that arise during tour execution
• Manage tour budgets, identify efficiencies, and maintain profitability without sacrificing quality
• Collaborate with the Managing Director to meet annual targets and strategic goals

What We're Looking For

• Previous experience in tour operations or travel management (inbound preferred)
• Strong leadership and communication skills with a proactive approach to problem-solving
• Solid knowledge of the Australian tourism market and suppliers
• Ability to work under pressure and adapt to changing circumstances
• Familiarity with Tourplan is advantageous
• German language skills are a bonus
• A strong work ethic, attention to detail, and a desire to grow within the business

✨ What's On Offer

• Full-Time Role with long-term career growth and development opportunities
• 🏠 Hybrid Flexibility - Enjoy 1-2 days of working from home each week
• ✈️ Travel Perks - Access exclusive industry discounts and exciting familiarisation trips
• 🎉 Birthday Leave - Celebrate you! Enjoy a paid day off on your birthday after your first year
• 🤝 Supportive Culture - Join a multicultural, friendly, and collaborative team that values your contribution
• 💼 Competitive Salary - $90-100K + super - based on experience and expertise
• 🌍 Meaningful Work - Help deliver unforgettable travel experiences for international visitors across Australia

Ready to Elevate Your Travel Career?

Join a passionate team that values your industry expertise and language skills.
Click "Apply Now" to submit your application, or reach out to Bree for a confidential conversation on (02) 9119 8744 or via [email protected]

📌 Please note: Only applicants with full Australian work rights will be considered.