Operations Manager – Rococo Group

Location: Melbourne, Australia (with travel across St Kilda, Hawthorn, Point Cook, and Mordialloc)

About Us:
The Rococo Group is a premier Italian restaurant company with four stunning venues across Melbourne. Renowned for our authentic cuisine, exceptional service, and vibrant atmospheres, we pride ourselves on delivering memorable dining experiences. Our locations in St Kilda, Hawthorn, Point Cook, and Mordialloc are beloved by locals and visitors alike, and we are now seeking a dynamic and experienced Operations Manager to lead our team and drive operational excellence across all venues.

The Role:
As the Operations Manager, you will be the driving force behind the seamlesoperation of our four restaurants. You will oversee daily operations, ensure exceptional customer experiences, and lead our teams to achieve financial and operational goals. This is a hands-on role that requires strong leadership, a passion for hospitality, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Oversee the day-to-day operations of all four venues, ensuring consistency in service, quality, and brand standards.
• ead, mentor, and inspire venue managers and staff to deliver exceptional customer experiences.
• Develop and implement operational strategies to improve efficiency, profitability, and customer satisfaction.
• Monitor financial performance, including revenue, costs, and budgets, and implement corrective actions as needed.
• Ensure compliance with health, safety, and licensing regulations across all venues.
• Foster a positive and collaborative workplace culture that reflects the Rococo Group’s values.
• Build and maintain strong relationships with suppliers, vendors, and stakeholders.
• Identify opportunities for growth and innovation, contributing to the long- term success of the business.

What We’re Looking For:

• Proven experience in a senior operations or multi-site management role within the hospitality industry.
• Strong leadership skills with the ability to motivate and develop high- performing teams.
• Excellent financial acumen, with experience managing budgets, P&L, and cost control.
• Exceptional organisational and problem-solving skills, with the ability to manage multiple priorities.
• A passion for hospitality and a commitment to delivering outstanding customer experiences.
• Strong communication and interpersonal skills, with the ability to build relationships at all levels.
• Flexibility to travel across all four venues as required.

Why Join Rococo Group?

• Be part of a growing and respected hospitality brand with a passion for Italian cuisine and culture.
• Lead a talented and dedicated team across four unique and vibrant venues.
• Competitive salary package with performance-based incentives.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

How to Apply:
If you are a results-driven leader with a passion for hospitality and a proven track record in operations management, we would love to hear from you! Please send your resume and a cover letter outlining your experience and suitability for the role.

Join us at Rococo Group and help us continue to deliver exceptional dining experiences across Melbourne!