National Operations Manager Wholesale Travel

Lead. Inspire. Drive Performance.

Are you a dynamic leader with a passion for the travel industry and a knack for operational excellence? This is your opportunity to join a leading wholesale travel brand as their National Operations Manager, where you'll take charge of high-performing contact centre across the country and play a pivotal role in shaping the customer journey for thousands of travel agents.

The Role

You'll be responsible for leading national service centre operations across multiple states. Your mission? To energise and empower teams, drive sales performance, and deliver exceptional service across a thriving B2B travel network.

Key responsibilities include:

• Leading and developing team leaders and consultants to exceed KPIs and revenue targets
• Creating a sales-first culture where upselling and margin growth thrive
• Overseeing recruitment, training, rosters, and resource planning
• Tracking and reporting revenue metrics with actionable insights
• Ensuring agent satisfaction through service excellence and supplier liaison
• Promoting preferred products through team education and famils
• Supporting daily operations and resolving escalations with a calm, strategic mindset

What You'll Bring

We're looking for a people-first leader with:

• Demonstrated experience managing large, diverse teams in the travel industry
• Previous leadership in service centre or operational travel environments
• Strong relationship-building skills at all levels, including executive stakeholders
• A hands-on approach to coaching, motivating and developing teams
• Exceptional analytical and reporting capabilities
• A proactive mindset and passion for customer experience
• Travel industry experience is essential

The Package

• $120k + Super + excellent benefit package
• National leadership role with visibility and influence
• Award-winning brand in the wholesale travel space
• Collaborative, supportive, and people-focused work culture
• Opportunities to travel interstate and internationally for famils

Ready to Elevate Your Career?

If you're ready to step into a pivotal leadership role and help shape the future of one of Australia's most respected wholesale travel brands, we want to hear from you!

Apply now or reach out for a confidential chat to learn more - [email protected] or call me on 03 9988 0616