With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. As a purpose-driven, member-focused organisation, we strive to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Your Opportunity
As a Team Manager in our Contact Centres located in Joondalup and West Perth, you will coach, mentor, and develop a team of consultants, enabling them to showcase the value and benefits of RAC products and services while providing exceptional support to our members via phone.

• Locations: Joondalup and West Perth
• Working hours: Monday to Friday (37.5 hours per week), with scheduled Saturday shifts on rotation every 6 or 10 weeks

What You Will Be Doing

• Lead, inspire, and develop a team of customer service and sales professionals to achieve individual and collective targets.
• Provide ongoing coaching and mentorship to support career development and skill enhancement.
• Foster a culture of continuous learning and improvement, ensuring each team member reaches their potential.
• Support team members in overcoming challenges, improving performance, and building resilience.
• Address member concerns promptly and effectively, ensuring positive resolutions.
• Monitor day-to-day operations to ensure the execution of strategies and initiatives.

What We Are Looking For

As a member-focused organisation, alignment with our values is essential, in addition to:

• A seasoned customer service professional with leadership experience, ideally in a fast-paced, multi-tasking contact centre environment.
• A strong leader and mentor with the ability to motivate, coach, and develop team members.
• Experience working to and achieving KPIs and targets.
• A commitment to creating a cohesive, collaborative, and high-performing team culture.
• Excellent communication skills, with the ability to listen and relate well to others.
• Empathy and resilience, ensuring positive engagement in challenging situations.
• Strong computer literacy and the ability to use multiple systems while engaging with members.

What Can We Offer You?

• A secure, full-time, permanent position within your local community.
• Genuine career development pathways, supported by ongoing training, mentorship, and tangible advancement opportunities.
• Comprehensive coaching and leadership development to enhance your skills as a leader.
• Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services.
• A supportive, inclusive work environment, enabling all employees to thrive.
• Access to an active social club and exclusive member benefits.

We are looking for an enthusiastic professional who thrives in a culture of continuous improvement and enjoys developing others. Apply online today with your CV, showcasing what you can bring to the team.

Applications Close: COB Friday 2nd May 2025

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

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