Join Our Award-Winning Team as an Operations Manager!

Are you a natural organiser who finds joy in creating calm, structure, and flow behind the scenes? Do you enjoy supporting a fun, passionate team, keeping the clinic running smoothly, and making sure nothing falls through the cracks? If that sounds like you, we’d love to hear from you!

About Us

At North Shore Speech Therapy, we value our team and have been finalists in the Australian Allied Health Awards for five consecutive years. We pride ourselves on our exceptional team culture and gold standard client experience. Our core values are simple but meaningful: Bring the Joy, A Great Place to Work, and Grow Together.

What you’ll be doing

As our operations manager, you’ll oversee the day-to-day operations of our clinic, ensuring everything runs seamlessly. You’ll collaborate closely with our dedicated team of talented speech therapists and exceptional support staff to deliver outstanding care to our clients.

Managing and improving clinic operations: From patient flow to appointment scheduling.

Leading and inspiring: Supporting both clinical and non-clinical team members.

Overseeing HR functions: Managing recruitment, onboarding, performance evaluations, and compliance.

Revenue Growth: Calendar management, maximising bookings and looking for opportunities to improve efficiency.

Ensuring high levels of patient satisfaction.

Regulatory compliance: Staying on top of healthcare regulations and safety protocols.

Decision Making: Measuring impact and making informed decisions.

About You

Previous Experience: Ideally, you should have experience leading a team, managing the implementation of new projects in a Practice Lead or Operations Manager type role.

Leadership Skills: Strong leadership abilities with the capability to motivate others

Communication Skills: Exceptional communication and interpersonal abilities, effective in leading and supporting staff.

Organised and Methodical: Structured and methodical approach to tasks.

Tech Savvy: Proficient with the Microsoft Suite, and adaptable to software such as project management software (Asana), and Zanda (Practice Management Software).

Industry experience: Experience in the healthcare industry is beneficial but not mandatory. We appreciate diverse industry experience.

Why join us?

· 🥰Winning Culture: Be part of a clinic with a proven track record and an amazing culture

· 🪴Growth & Development: Your growth and development are our top priorities.

· 📈Leadership Opportunity: Lead a team dedicated to bringing joy to their work every day!

· 💰Competitive Salary: Earn a great salary with opportunity for rewards.

· 🏘️Work-Life Balance: We prioritise a healthy work-life balance to ensure our team members can thrive both professionally and personally.

If you like working with people, are detail-oriented, calm under pressure, and want to make a difference in the lives of our clients, we want to meet you!

Ready to apply?

We’re growing – and this role is a chance to be part of something special. At North Shore Speech Therapy, we love what we do, and we enjoy doing it together. It’s a team where your contribution counts, where there’s energy, variety, and real purpose in the work.

If making a meaningful impact and being part of a great place to work speaks to you, we’d love to hear from you. Please email your CV and short note to [email protected] sharing why "A Great Place to Work" resonates with you.