Job Title: Practice Manager

Location: Bend Orthopaedics

About Us: We are a busy orthopaedic practice with a growing medicolegal referral base dedicated to providing high-quality patient care and efficient business operations. We are seeking a dynamic and experienced Practice Manager to join our team and oversee the development, implementation, control, and assessment of our patient services and business operations.

Position Summary: The Practice Manager will be responsible for ensuring the smooth running of the practice, maintaining high standards of patient care, and managing business operations effectively. This role requires a proactive individual with excellent communication skills, strong leadership abilities, and a commitment to fostering a positive work environment.

Key Responsibilities:

• Confidentiality: Ensure strict confidentiality of patient and practice records.
• Caring Attitude: Display and foster a caring and positive attitude among all staff.
• Service Management: Develop, implement, and maintain high-quality practice services. Communicate effectively with patients, suppliers, medical practitioners, and support staff.
• Patient Referrals: Ensure timely actioning of patient referrals and accommodate urgent referrals. Work with business development manager to implement strategies to increase patient referrals
• Surgery Bookings: Manage patient bookings for surgeries, including completion and filing of necessary forms and consents.
• Theatre Coordination: Coordinate theatres, including liaising with anaesthetists, assistants, and perioperative physicians.
• Diary Management: Manage the diary for our orthopaedic surgeon, including booking national and international travel for conferences and medicolegal work and working with our business development manager to schedule in meetings.
• Financial Operations: Maintain financial operations, establish rates for patient care, and improve cost efficiencies. Review financial management every month and report findings.
• Buildings & Equipment: Maintain buildings and equipment, anticipate additions and acquisitions, and ensure operational safety.
• Personnel Management: Oversee the administration team, recruit personnel, and manage training and development. Handle staff grievances and promote professional growth. Foster a positive working environment.
• Policies and Procedures: Maintain and review practice policies and procedures to ensure compliance. Ensure all staff understand and sign practice policies and procedures.
• Accreditation: Ensure all accreditation requirements are met and maintained.
• Marketing: Develop marketing strategies, including promotion and advertising, and maintain the practice website.
• Workplace Health & Safety: Maintain health and safety standards, conduct audits, and manage workers' compensation claims.
• Computer Systems: Oversee the operation and maintenance of the practice computer system.
• Continuing Education: Maintain professional and technical knowledge through workshops, journals, and professional networks.
• Communication: Foster cooperative relationships among staff and communicate effectively with patients and medical practitioners.
• Patient Complaints: Resolve patient complaints and ensure staff follow the practice complaints protocol.

Qualifications:

• Proven experience in practice management or a similar role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and priorities effectively.
• Knowledge of financial operations and cost management.
• Familiarity with accreditation requirements and compliance.
• Experience using medical software programs including Genie or Xestro

How to Apply: If you are a proactive and dedicated professional looking to make a positive impact in a busy orthopaedic practice, we would love to hear from you.