Purpose of the Role

To drive sales and build strong customer relationships by delivering fast, friendly service and expert advice on our high-performance exhaust systems — both inbound and outbound. You’ll be the go-to for our customers and a key player in our growing, high-energy team.

Key Responsibilities

Respond promptly to inbound phone, email, and web enquiries

Make outbound calls to follow up on quotes, reconnect with past customers, and promote new products or campaigns. Maintain active communication with key accounts and frequent buyers

Accurately enter and process sales orders using our ERP system

Assist customers with technical product questions – we’ll train you! Take ownership of customer issues and see them through to resolution

Maintain up-to-date knowledge of our product range and offerings

Must-Haves

A proactive attitude – you're motivated and take initiative

Strong customer service and interpersonal skills

High attention to detail and accurate data entry

Excellent phone manners and written communication

Ability to multi-task and prioritise in a fast-paced environment

Tech-savvy with good computer literacy

Team player who contributes positively to culture and outcomes

Willingness to learn and grow in the role

Nice-to-Haves

Automotive or mechanical knowledge (professional or hobby-based)

Experience in a sales support, trade sales, or technical product role

Familiarity with ERP and CRM systems (e.g., MYOB Exo, HubSpot)

Experience managing customer relationships in a B2B setting

Key Performance Indicators (KPIs)

Response time to customer enquiries

Quote follow-up and conversion rate

Order entry accuracy

Call and email activity targets

Customer satisfaction and relationship quality

What We Offer

A stable, long-standing business with a strong reputation in the performance automotive industry

Training and development tailored to your role and aspirations

Flexibility in start times to accommodate customer needs and your lifestyle

A collaborative team environment with real support

Opportunities for advancement within a growing company

Be part of a team that takes pride in doing things right – we’re serious about service, but we don’t take ourselves too seriously