🌟 We're Hiring: Operations Manager – Disability Support Services 🌟

Are you a compassionate, strategic, and experienced leader ready to make a real difference?

Real Life Skills Support Services is a fast-growing, values-driven NDIS registered organisation on the Sunshine Coast, dedicated to empowering individuals with disabilities to live their best lives.

We’re now looking for an exceptional Operations Manager to join our leadership team and help us take our impact to the next level.

About the Role:
As Operations Manager, you’ll play a key role in overseeing and optimising the day-to-day operations of our organisation. Reporting directly to the Managing Director, you’ll lead our teams with heart and efficiency, ensuring we continue delivering high-quality, person-centred support. This role is perfect for someone who thrives in a fast-paced, purpose-driven environment and has a deep understanding of the disability sector and NDIS requirements.

Your Key Responsibilities:

Lead, mentor and support service delivery teams to ensure exceptional participant outcomes

Oversee rostering, scheduling, and service coordination with a strong focus on compliance and efficiency

Monitor and improve systems, processes and reporting across multiple departments

Ensure compliance with all NDIS Practice Standards and organisational policies

Work collaboratively with the leadership team on strategic planning and service growth

Drive a positive, empowering, and inclusive workplace culture

Oversee financial performance, including budgeting, forecasting, and monitoring KPIs to ensure sustainable service delivery

Person Specifications:

Advanced Diploma in Business Management (Desired)

Bachelor’s Degree in Business (Desired)

Proficiency in Microsoft Office Suite

Must hold a full clean drivers licence (essential)

Proven experience in a similar role is essential

Experience in people management is required

We’re Looking For Someone Who:

Has previous experience in an operations or leadership role within the disability or community services sector

Understands the NDIS and is passionate about person-centred service delivery

Is a confident leader with outstanding people and communication skills

Thrives in dynamic environments and can manage competing priorities with calm and clarity

Is systems-savvy and process-oriented, with a strong eye for detail and continuous improvement

Shares our values of respect, empowerment, and genuine care

Skills and Competencies:

Customer Service Focus: Committed to delivering exceptional service across all channels—written, phone, and in-person.

Communication: Ability to articulate ideas clearly, adapting style based on the audience.

Attention to Detail: Strong written communication skills and meticulous attention to detail.

Commercial Awareness: Practical application of business knowledge.

Teamwork: Collaborative approach; willing to support and assist team members.

Time Management/Organisation: Effectively accomplish objectives within deadlines and manage administrative duties efficiently.

Personal Attributes:

Professional approach (essential).

Confident demeanour (essential).

Positive outlook towards change (essential).

Why Join Us?

Be part of an inspiring, growing organisation making a real impact every day

Lead a team of purpose-driven professionals who care deeply about what they do

Enjoy a supportive, inclusive workplace culture where innovation and initiative are valued

Competitive salary + salary packaging benefits

Opportunities for professional development and career growth

Ready to Make a Difference?
Apply now and help shape the future of disability support on the Sunshine Coast.

📩 To apply, send your resume and a short cover letter to [email protected]
📞 For a more information, contact us at 07 5451 0931
🌐 Learn more about us: www.rlsss.com.au or Facebook https://www.facebook.com/reallifeskillssupportservices/