About Anaemate

Anaemate is a fast-growing health tech company making private billing easier and more transparent for anaesthetists and their patients. We provide tools that simplify quoting, consent, and claiming processes, and we’re proud to support clinicians in delivering better patient experiences.

About the Role

We’re looking for a detail-oriented and friendly Administrative Assistant to join our team. You’ll play a key part in keeping our operations smooth and our users and patients well-supported. The ideal candidate should have excellent communication skills, a proactive attitude, and is comfortable working independently in a dynamic environment.

Key Responsibilities

• Check surgical lists for accuracy using our Anaemate platform and other tools

• Communicate with patients via phone and email to answer questions, provide support with quotes, and assist with payments over the phone.

• Assist anaesthetists and users with general admin queries, onboarding support, and troubleshooting

• Follow up with private health funds regarding rejected or delayed claims, and escalate issues where needed

• Maintain accurate records of calls, emails, and interactions in our internal systems

• Collaborate with the broader TCI Health team to improve workflows and enhance the patient and clinician experience

• Contribute to continuous improvement by suggesting process enhancements and reporting common issues

Required Skills & Experience

• Excellent communication skills (verbal and written)

• Strong attention to detail and organisational skills

• Comfortable with web-based platforms and basic admin tools

• Ability to handle sensitive information with discretion and professionalism

• Experience in healthcare patient management/medical billing is required

• Permanent Resident or Citizen of Australia

• Police check is required

What We Offer

• Flexible work hours and remote work environment

• Supportive team and training provided

• Opportunity to make a difference in the healthcare space

• $30 per hour casual rate