About the role

As the Events & Operations Manager at The Promenade Docklands', you will play a pivotal role in overseeing the day-to-day operations of this premier hospitality and tourism destination. This full-time position is based in Docklands, VIC 3008, and will see you responsible for ensuring the smooth running and exceptional guest experiences across the various facilities and services offered.

What you'll be doing

Manage and coordinate all operational aspects of the business, including staffing, inventory, and reporting

Develop and implement strategies to optimise operational efficiency and deliver high-quality service

Oversee the maintenance and upkeep of the facilities, ensuring a safe and well-maintained environment for guests and staff

Collaborate with the management team to identify and capitalise on new business opportunities

Ensure compliance with all relevant industry regulations and company policies

Foster a positive, customer-focused culture and lead a team of dedicated professionals

What we're looking for

Extensive experience (5+ years) in a similar operations management role, preferably within the hospitality or tourism industry

Demonstrated ability to effectively manage staff and oversee all operational aspects of a busy, multi-faceted business

Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders

Strong problem-solving and decision-making skills, with a focus on continuous improvement

Familiarity with relevant industry regulations and a commitment to ensuring compliance

Degree in Hospitality Management or a related field, or equivalent industry experience

At The Promenade Docklands, we’re dedicated to fostering a supportive and rewarding environment for our team. As Operations Manager, you’ll receive:

A competitive base salary plus performance-based bonus incentives

Ongoing professional development and leadership growth opportunities

A collaborative team culture where your expertise is valued

Staff discounts across our products and services

The chance to play a key role in high-profile events and venue operations

Join us and help shape the experience at one of Docklands' premier waterfront venues.

About us

The Promenade Docklands' is a premier hospitality and tourism destination located in the heart of Docklands, Melbourne. With three event spaces, and a small but dedicated team we are dedicated to delivering exceptional experiences for our guests. Our team is passionate about hospitality and committed to upholding our values of being genuinely dedicated to a good time.

Apply now to join our wonderful team and be a key part of shaping the future of The Promenade Docklands. Immediate start available.