Medical Receptionist

About us

The Mackay Private Hospital provides first class rehabilitation and mental health care in the heart of Mackay. Our 34-bed private hospital is known for its high-quality and specialised rehabilitation programs, comprehensive facilities including a large magnesium hydrotherapy pool, quality care with personal touch and remarkable patient outcomes

We are looking for a welcoming, organised, and skilled administrative professional to provide effective, accurate, and comprehensive support across our diverse healthcare operations. As part of a small, highly capable team, you will thrive in an environment where no two days are the same, working collaboratively to get the job done.

The Opportunity: (Role overview)

Are you seeking an exciting and dynamic administrative role supporting our busy medical clinics and hospital? If so this opportunity may be perfect for you.

The successful candidate for this position will serve as the welcoming face and voice of the hospital and clinics, answering phone and greeting patients. You will play a vital role in ensuring exceptional care and service to patients, doctors, and staff.

Some of the key responsibilities are;

Manage clinic and doctors' schedules with great precision to ensure smooth operations.

Meticulously maintain electronic health records, charts and all sensitive patient information

Promptly and accurately bill patients submit, insurance claims and follow up on payments.

Coordinate referrals and external appointments, communicating details to patients and providers

Address patient questions and concerns with empathy, sensitivity and utmost professionalism.

Assist in administrative tasks to support hospital operations as the need arises.

This position is initially for 25 hours per week, which includes a 6 hour clinic on Saturdays (Saturday loading applies). It also requires availability to 5 pm on Thursdays and Fridays with opportunity for increase in hours as the clinics grow.

Essential Qualifications & Skills:

Minimum 12 months experience in medical reception and customer service roles preferably within a healthcare setting.

Ability to work with patient management software.

Ability to remain calm and professional in stressful situations.

Excellent initiative and organisational skills to prioritise work

Ability to work independently and within a team.

Desirable Qualifications & Skills:

Recent Experience as a receptionist in medical specialist rooms preferred.

Knowledge of; or the ability to quickly acquire knowledge of general Medicare/DVA, WorkCover & Health fund billing.

Experience with practice management software (knowledge of Blue Chip and Medical Director preferred.)

Demonstrated exceptional customer service.

Recognition of privacy and confidentiality laws.

Benefits and Perks:

Work Environment:

Friendly, supportive, and collaborative team.

A growing healthcare service focused on high-quality care.

2. Work-Life Balance:

Regular working hours to promote a healthy work-life balance.

3. Professional Development:

Opportunity to contribute to the development of new therapeutic clinics

To expand medical reception skills to include Specialists, VMOs, Allied Health practices and exposure to Hospital administration.

4. Competitive Compensation:

Pay rate aligned with experience and in accordance with the Enterprise Agreement.

Summary of an Ideal Candidate:

Exceptional interpersonal and communication abilities to effectively interact with clients, colleagues, management and the general public

Proven track record of delivering outstanding, attentive customer service to ensure high satisfaction

Competent at preparing clear, well-structured documentation, reports and written correspondence

Proficient in Microsoft Office Suite

Proactive in anticipating and responding to the needs of physicians and other health care staff

Flexible Working Attitude

Next Steps:

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Don't delay, apply now as the job may close early if a suitable candidate is found.

Start your journey with Mackay Private Hospital.