Public Sector People are working with a local Government Department who are looking for an experienced Rates Recovery Officer to join their team on an initial 10 week contract basis.

• 10 Week Contract
• $39 per hour plus super with full time working hours
• Free on-site parking

We're seeking a dedicated Rates Recovery Officer to join our clients dynamic team. This role involves managing and recovering outstanding rates, ensuring compliance with Council policies and procedures, and providing exceptional customer service.

Key Responsibilities:

• Conduct interviews with ratepayers to assess their financial situations and develop tailored payment plans.
• Provide expert advice and guidance to ratepayers on their payment options and obligations.

• Monitor and track overdue accounts, ensuring timely follow-up and escalation of high-risk cases.
• Maintain accurate and up-to-date records of all debt recovery activities, including correspondence, payment plans, and legal actions.

• Collaborate with internal teams, such as finance, legal, and customer service, to ensure seamless coordination and efficient debt recovery.
• Provide exceptional customer service by responding promptly to inquiries, resolving issues, and demonstrating empathy and understanding.

• Identify opportunities to streamline debt recovery processes and improve efficiency.
• Implement innovative solutions to enhance the effectiveness of debt recovery strategies.

• Adhere to all relevant legislation, regulations, and Council policies and procedures.

• Debt Recovery:
• Account Management:
• Stakeholder Engagement:
• Process Improvement:
• Compliance:

What We're Looking For:

• Strong Analytical Skills: Ability to analyze complex financial data and identify trends.
• Excellent Communication Skills: Effective communication with diverse stakeholders, both written and verbal.
• Negotiation Skills: Proven ability to negotiate payment plans and resolve disputes.
• Attention to Detail: Meticulous attention to detail and accuracy.
• Problem-Solving Abilities: Ability to think critically and find innovative solutions to complex problems.
• Resilience: Ability to handle rejection and maintain a positive attitude.
• Customer Focus: A commitment to providing exceptional customer service.

To Apply:

If you're a motivated and results-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply. Please submit your resume by hitting Apply Now.