AFGRI Equipment is a Market Leader in Agricultural Equipment.

We are one of WA's largest John Deere dealers and have a new and exciting opportunity to share with you!

We are seeking a Warranty Coordinator to oversee AFGRI's warranty claim submissions and processes. You will be based at our Head Office located in South Guildford.

You will be responsible for ensuring workshop staff are up to date with branch requirements in relation to our warranty processes to maximise claim entitlements across the AFGRI Group.

What we offer:

Market-competitive pay package Great team environment and welcoming office culture

Training and development opportunities

Job security and ongoing support

Responsibilities

Process warranty claims for the AFGRI Group from repair orders.

Submit warranty and PIP claims to the supplier and follow up to close claims.

Liaise with our regional branches for clarification of changes to supplier warranty processes.

Complete pre-authorisation applications in contentious cases and forward them to the manufacturer/supplier.

Analyse denied claims or those returned by the supplier to work with Technical Advisors for resubmission.

Consult with branches on any shortfalls which have not being charged to the customer.

Analyse and review credits (amounts claimed which must be met by the dealer).

Ensure our branches return defective parts to the manufacturer/supplier as required.

The successful applicants will have:

Relevant administrative experience

Excellent customer service skills

Keen eye for details and administrative anomalies

Microsoft Office experience

Solid organisational, analytical and communication skills

Australian permanent residency or citizenship

Hold a valid Australian drivers’ licence