Our people are the greatest contributors to our success and underpin our ability to deliver building excellence.

At Valeo we want you to reach your full potential and excel in your chosen career. We believe that all of our employees have the ability and desire to perform to the highest quality, so we offer excellent opportunities for every employee to help them reach their career goals.

Our open and inclusive culture encourages staff to grow within our organisation. At Valeo we recognise that the construction industry is intense and delivers challenges, but we like to offer a supportive environment with a focus on work/life balance.

Employee Benefits

• Welcome lunch in your first week
• Induction program
• Fruit and snacks at work
• Training opportunities
• Employee Referral Program
• Active Culture Club to organise staff social events
• Office BBQs

We are seeking a highly organised and proficient Warranty Administrator to join our Warranty Team.

Reporting directly to the Warranty Team Leader, the key focus of this role is the coordination and management of a high quality and efficient warranty service.

Your role and responsibilities will include:

• Warranty and defect administration, using Aroflo software;
• Consultation with Warranty Team Leader to ensure prioritization and resource management;
• Coordinate teams and warranty workers for despatch;
• Management of costs retrieval from supplier/subcontractors;
• Manage all customer escalations, take ownership of customer issues and follow problems through to resolution;
• Improve customer service quality by collaboratively evaluating & re-designing processes, establishing & communicating service metrics, monitoring & analysing results & implementing changes;
• Liaise with clients, suppliers & internal departments to ensure regular communication to all stakeholders involved;
• Identify areas of improvement & proactively solve problems

To be successful in your new role you will require:

• Experience in a customer service role
• Property/maintenance experience preferred
• Knowledge of building processes is desirable
• Experience handling difficult & complex situation
• Excellent communication, problem solving & customer service skills
• Excellent written and verbal skills
• Attention to detail & ability to work under pressure with short deadlines
• Excellent organisational skills
• Thrives in a fast-paced office environment
• High attention to detail
• Intermediate skill in Word, Excel and Outlook
• Excellent professional verbal and written communication skills
• Strong interpersonal skills, particularly verbal, to deal with difficult callers
• Ability to problem solve and resolve conflict
• A broad understanding of customer issues
• Positive and proactive can do attitude
• Strong team player willing to support all team members

The ideal applicant will possess demonstrated experience in a similar role.

We look forward to hearing from applicants who can demonstrate their suitability to this role. If this sounds like you, don't hesitate - APPLY NOW!