Due to expansion, an exciting opportunity exists for a motivated Customer Service Team Leader to join the Prestige Appliance team in a full-time role.

Who are we:

Prestige Appliance Repair Centre is a South Australian family-owned business with over 35 years’ experience in the Appliance industry. Prestige Appliances is South Australia's largest authorized and recommended service agent for most of the major Whitegoods appliance brands. Established in 1989, Prestige is a family owned Business with a great culture and offers great benefits. Be part of a close knit team who work well together and are passionate about what they do.

Job Benefits:

• Full time position
• Full paid training on-site.
• Great opportunities for career advancement including but not limited to Electrical & Refrigeration apprenticeships, management and sales roles.
• Above award salary + super
• A great team of long-term employees and employers who value their staff

About this role:

We are currently looking for a Customer Service Team Leader to join our expanding team. This role will involve working in a team environment and includes but is not limited to leading our customer service team, administration, booking trade services, scheduling and assigning jobs to our technicians whilst also having input on improvement strategies.

Key responsibilities:

• Provide clear direction and guidance to our service team
• Be the key point of contact for all internal and external customer complaints, escalations and issues
• Deliver exceptional customer service and support in a collaborative team environment.
• Ensuring a positive experience for our loyal customers
• Manage inbound and outbound customer calls professionally.
• Collaborate with technicians and Spare parts staff to meet customer needs.

Our Ideal Candidate:

Willingness to lead using a hands on approach

• Has a ‘can do’ attitude and a friendly and professional manner
• Has exceptional communication and customer service skills
• Strong attention to detail
• Can embrace changing technology and efficiencies
• Is self-motivated and reliable
• Prior Customer Service Experience

How to Apply

If you have a great attitude with a friendly and professional manner please send us your resume along with a cover letter to [email protected] or apply now through Seek! We look forward to hearing from you.