Are you ready to take the lead in a high-performance customer support team for a globally renowned brand in the entertainment industry? We're partnered with an instantly recognisable global business, to hire a customer service team leader to drive excellence in customer service, team management, and operational efficiency. You'll be joining a premium and innovative company at the forefront of their industry, working with a passionate team dedicated to delivering exceptional customer experiences.

Key Responsibilities:

• Lead and coordinate the Customer Support Team, managing workloads and ensuring smooth operations.
• Optimize processes and implement improvements to enhance efficiency and service quality.
• Monitor team performance, prepare reports, and contribute to strategic decision-making.
• Mentor, train, and onboard team members, fostering a culture of growth and collaboration.
• Handle escalated customer complaints, ensuring timely and effective resolutions.
• Work closely with Sales and internal teams to align customer service with business goals.

The successful customer service team leader will have a proven mentoring and training abilities. The ideal candidate will have excellent problem-solving skills, strong organizational capabilities, and keen attention to detail. Exceptional communication skills and a customer-first mindset are essential for success in this role. Experience with export documentation, order management, and logistics coordination will be valuable. Most importantly, we seek someone who is proactive, adaptable, and results-driven, ready to lead with confidence and innovation.

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