Practice Manager | Permanent | Full time (64+ hours per fortnight)

Move and Play Paediatric Therapy

We are seeking an experienced, dynamic, and people focused Practice Manager to lead and manage the day-to-day operations and running of our multidisciplinary paediatric allied health service.

About us:

Move and Play Paediatric Therapy is a children’s therapy service based in Mackay that supports children and families with their child's development, including children with developmental delays and disabilities. We are a locally owned and run business, with a team of 15 therapists, 3 allied health assistants, and 5 client services team members. Our clinic is based in the Mackay CBD, and is a family friendly and welcoming space. As a team, we are driven by our mission to see children with disabilities and their families living their best lives.

About the role:

The purpose of this position is to oversee and manage the day-to-day operations and running of the business, lead and inspire our customer service team (Client Services Team) and provide operational and cultural leadership to the business and team.

You will work closely alongside our Owner in managing and developing strategy, processes, and financial planning/ reporting of the business. You will lead, support and collaborate with our leadership team to maintain general office morale, uphold our Team Culture standards, and support all team members across the team.

In this position, you will be responsible for:

Overseeing and managing the day-to-day operations of the business, including customer service, HR, workplace health and safety, and facilities, ensuring high performance and quality standards are maintained or achieved

Providing strong, clear leadership to the business, fostering strong relationships with and within the team, motivating them and guiding them, and maintaining a strong and supportive team culture

Ensuring systems and processes are efficient, effective and compliant with relevant standards, and that policies and procedures are followed

Collaborating with the Owner in setting and driving the organisational vision, operational strategy, and overseeing the success and sustainability of the business

Stakeholder and community engagement, managing feedback and complaints, and assist with marketing to ensure families and our community know about our service and how we can help

Administering, reviewing, and improving our existing HR processes, and managing payroll with our bookkeeping service

Financial and business performance review and analysis, including preparation and ongoing review of the annual budget with our Owner and bookkeeping service

About you:

You are a confident, experienced and proactive leader with a warm and welcoming personality. You are energised by helping others, take pride in delivering smooth operations, and are always looking for ways to improve.

Essential skills and attributes:

Experienced in allied health or professional services businesses, with experience in managing or supervising teams.

Proven track record in leading and motivating a team, with a collaborative, empathetic and supportive management style.

Strong organisational, situation analysis and problem skills, and a positive and proactive approach to creating and implementing effective solutions.

Excellent interpersonal and communication skills, with the ability to effectively liaise with healthcare professionals, clients, and other stakeholders.

Strong administrative skills with attention to detail.

Proactive and self-motivated work ethic, with the ability to work autonomously or collaboratively depending on the situation.

Adaptable and resilient, with the ability to thrive in a dynamic, enthusiastic and fast-paced environment.

Why this is an amazing opportunity for the right person:

An opportunity to lead a well established locally owner and community focused business and team that puts its clients and team at the heart of everything we do

Work alongside our Owner, an experience paediatric therapist, published author, and passionate visionary

Opportunity to lead and work with an experienced, dedicated and responsive leadership team

Access to training and professional and personal development opportunities to support you to grow and succeed in the role

Fantastic team culture that our team have described as ‘collaborative, supportive, flexible and fun’

Competitive and attractive salary

An exciting position where you will be helping people and creating a positive impact

How to apply

If this sounds like the role for you, please submit your application (including resume and cover letter outlining why you would be a good fit for the role and our team) through Seek, or directly to Owner, Emily Hayles: [email protected]

If you have any questions about the role, please don’t hesitate to contact Emily for a confidential conversation.