Job Title: Head of Operations (Legal)
Location: Sydney CBD
Salary Range: $180,000 - $260,000 p.a.incl. super

About the Role:
Our client is a multi-award-winning national law firm renowned for its progressive and disruptive approach, providing exceptional services across 25 practice areas. With ambitious plans for growth, the firm seeks an accomplished and personable professional as its new Head of Operations, based in Sydney's CBD on a full-time basis.
As Head of Operations, you will oversee critical support functions (excluding Finance, Marketing and Business Development), ensure exemplary operational service to the firm’s legal practitioners, and directly contribute to the organisation’s strategic objectives alongside the CEO and senior management team.

Key Responsibilities:

• Guarantee exceptional support services, enabling lawyers to provide outstanding client solutions.
• Manage comprehensive induction processes for new team members, facilitating smooth integration.
• Oversee paralegal team recruitment, workflow management, performance evaluation, resourcing, and professional growth initiatives.
• Lead IT strategy, user support, and system implementation, leveraging external expertise and embracing emerging technologies including AI.
• Manage office spaces in Sydney and Melbourne, coordinating vendor relationships and maintaining optimal working environments.
• Proactively identify and mitigate operational risks, ensuring full compliance supported by the firm's General Counsel.
• Foster a positive, collaborative, and inclusive culture that supports staff engagement and satisfaction.
• Actively participate in shaping and implementing strategic plans to drive firm growth over the next two years.
• Serve as a key member of the firm's leadership group, reporting directly to the CEO.

The Ideal Candidate:
The successful applicant could come from diverse professional backgrounds, including:

• A legally qualified professional seeking transition into operational leadership (lawyers interested in an operational role are particularly encouraged to apply);
• A practice manager looking to assume broader responsibilities, particularly in strategic management and organisational growth;
• An experienced operations professional with a solid background in law;
• An existing deputy to a Head of Operations, ready to progress.

Above all, the ideal candidate will demonstrate the following personal attributes:

• Exceptional motivation and ambition;
• Outstanding interpersonal and communication skills, with genuine warmth and empathy;
• Strong commitment to providing exemplary internal client service;
• Ability to nurture and build a positive organisational culture;
• A business-oriented approach and strategic insight to facilitate growth;
• A growth mindset, consistently open to learning and professional development.
• Additional desirable attributes include advanced IT skills and experience within client-focused or customer service environments.

If this role does not align to your experience and/or career goals, please contact us to discuss other suitable opportunities.

Why Work with Us?

• We have access to 50% more roles than are publicly available
• You will receive free CV and content advice as well as interview preparation assistance specific to the role
• We are intimately aware of market trends including team/firmwide inside information and what salary you can achieve in the current market
• Naiman Clarke are celebrating 25 years of excellence in the legal/shared services recruitment industry this year. Our team of experienced, legally trained, consultants have over 40 years of combined experience working exclusively in the legal recruitment sector.

Contact Alexander today!

Please quote reference number AW/49157
Call or text: 0480 042 592
Email: [email protected]
LinkedIn message: https://www.linkedin.com/in/alexander-whitting/
#SCR-alex-whitting

Alternatively, click apply and email your resume (in Word version only) and academic transcript.
To view all our current roles, you can go to: https://naimanclarke.vincere.io/careers/