Who We Are

At Daniel’s Group, we don’t just make donuts—we create deliciously craveable moments that bring joy to people’s lives! With beloved brands like Daniel’s Donuts, Mr. Donut, Bay Bakery, and Anytime Donuts, we’re expanding faster than a box of jam-filled donuts disappears in a staff room.

We’re known across Australia for our mouth-watering range of donuts, pies, and sweet treats—crafted with the highest quality ingredients and served with a smile.

Want to roll up your sleeves and lead the charge on our retail front lines? We’re on the lookout for a Head of Retail Operations to drive success across our growing store network. If you’re a born leader with a love for people, performance, and of course—donuts—this could be your moment!

The Role

Reporting directly to the Group CEO and working closely with executive leadership and cross-functional teams, the Head of Retail Operations is the heartbeat of our retail operations across Australia.

This is more than just managing stores—it’s about shaping the future of our brand across the East Coast and beyond. Interstate travel will be required as a part of the role as you craft and execute strategy, enhance the customer experience, drive a culture of service, accountability, and analysis and growth.

Day to Day Responsibilities

Leadership & Management – Lead and develop a high-performing retail team, fostering a work environment is fun but still manages to deliver to a high standard and drive growth.

Operational Excellence - Oversee all aspects of retail operations, inventory, staffing levels, training and standards. Develop and implement operational strategies to maximise efficiency, productivity, and profitability to established KPIs

Sales & Financial Management - Develop and execute sales strategies to drive business growth, including retail stores and multi-channel while managing budgets and controlling costs.

Marketing & Brand Management - Work closely with the marketing and NPD team to plan and execute promotional activities and campaigns that will support our brand awareness and customer sentiment. Monitor market trends and competitor activities to identify opportunities for growth and differentiation.

Property & Leasing - Align with Executive & Property teams strategic direction of new site locations and roll out strategy, provide appropriate recommendations. Manage the property requirements of the store network including lease renewals, fit-out, de-fit, equipment upgrades maintenance and security.

Compliance & Safety - Ensure compliance with all relevant regulations, including food safety and public safety. Play and active role in managing the safety of the workforce in collaboration with the Safety Team and Quality Team.

Who You Are

Essential Experience:

10+ years in multi-site retail, FMCG, or hospitality operations (food industry experience highly regarded).

Executive-level leadership experience across national or multi-state retail environments.

Proven success managing P&L, store performance, and driving cultural change.

Experience with new site rollouts, franchise and company-owned structures, and team capability building.

Experienced in inventory and supply chain management, POS systems, retail analytics, and workforce planning.

Skills & Capabilities:

Exceptional problem-solver with the ability to distil vast amounts of information and to simplify complex issues.

Strategic thinker with strong execution and commercial acumen.

Confident communicator with presence at both store and boardroom level.

Organised, solutions-oriented, and cool under pressure.

Personal Traits:

Customer-obsessed and culture-driven.

Resilient, curious, and reliable with a strong sense of integrity.

Passionate about creating joyful food experiences—and loves a good donut.

Takes ownership and responsibility when things don’t go right.

Flexible and adaptable enough to thrive in a fast-paced, dynamic environment.

Why Join Daniel’s Donuts?

✨ Be part of a fast-growing Aussie icon with big ambitions.

✨ Lead a passionate, people-first team with a genuine culture of joy.

✨ Play a key role in our national expansion and future success.

✨ Competitive salary, sweet perks, and donuts on the regular.

If you’re ready to lead with purpose and create magic in every store, we’d love to hear from you.

📩 Apply now and help shape the future of the sweetest brand in town! 🍩🎉