About the role

We are looking for an experienced Account Manager who will be working with our clients across Australia and overseas due to our growth.

This role is responsible for providing excellent customer service and account management to our broad client base.

What it's like to work here

We value going 'above and beyond' - our culture values and rewards those that do whatever it takes to service our customers. We promote autonomy and creativity to continually find ways to improve systems and processes - and this role is no different.

In this exciting role, you will be:

You will be working closely with the Technical Solutions and Service Delivery Managers.

Building and maintaining strong client relationships.

Proactively drive technical improvements of the clients IT environment.

Define technology roadmaps according to the client’s business objective.

Lead regular business and technical review meetings, driving all outcomes to completion.

Manage client expectations end to end.

Identify new sales opportunities within our solutions portfolio.

Updating clients on projects and escalations.

Manage all agreement and licensing renewals.

About us

Established in 1998. Pinpoint I.T. Australia is based in Thornton - Newcastle, NSW . We specialise in providing end to end managed services, alongside network, cloud, security, back-up, storage and VoIP solutions, backed by ISP services, project management, consultancy and contracting capabilities.

Skills & experience

2+ years' experience in account management with a technical company.

Demonstrated experience in selling IT solutions and collaborating with technical teams.

Strong understanding of managed IT services, cloud solutions, and cybersecurity.

Excellent leadership, communication, and negotiation skills.

Ability to build relationships with executives and decision-makers.

MSP Experience is an advantage.

Ability to multitask in a busy role.