Calling all B2B Account Managers…or Sales Professionals looking for a change…

Are you technically minded, have amazing Account Management skills, love solving client problems, and can relate and sell?

If you tick all 4 of these you are a match!

Imagine spearheading client success for the largest and most established cyber security company for accountants in Australia. This isn't about maintaining the status quo—it's about leveraging your expertise to drive unparalleled client engagement and expansion.

Who We Are: We're the human-centric cyber security solution that's become the go-to for Accountants across Australia. With a dynamic team across six functions, we blend the energy of a scale-up with the stability of an established player.

Why You'll Love Us:

• Direct line to executive leadership
• Gain experience and skills working in a booming cyber security industry
• Representing an established brand with a proven product value proposition
• Flexible working conditions and a competitive package

If you're ready to catapult your career to new heights, we've got the perfect launchpad waiting for you.

About the role:

As an Account Manager, you will be hands on, responsible for working with our Australian and New Zealand clients to engage as well as expand and upsell them into different product offerings. You will act as their internal champion within the business to ensure the needs and requirements of our customers are well understood, helping to assist with our customer-centric culture that spans across the organisation.

The role is focused on and responsible for:

Client Engagement/Usage/Retention

Working to ensure strong client engagement and education around the platform and cybersecurity. delivering a quality AM program focused on Net Revenue Retention of 98% or above.

Working proactively with other internal team members to provide education and implementation of campaigns to better demonstrate the value and how to use the Practice Protect Platform, including driving up usage,

Running presentations, reports, webinars and attending events focused on clients.

Client Expansion

Working with clients to cross sell additional products to enhance protection in the ever-expanding war on cybercrime.

Proactively work with clients as they expand their workforce proactively reaching out to increase Practice Protect user counts.

Working to identify upsell opportunities and send it over to sales for upgrades.

You’re a match if you have:

• Genuine empathy and listening skills. You need to possess a personality type that is energised by professional interaction.
• Creative and strategic. You have a knack for spotting trends, thinking creatively, and developing strategies that work.
• A technology translator. You can communicate technical concepts to non-tech audiences. Experience with SaaS or other tech-driven products is a big plus.
• Relationship-building skills. You will be expected to engage deeply with the accounting industry.

Work skills and behaviours:

• Experience in a B2B Professional Services environment, preferably accounting.
• Experience in client relationship/partnership /account management
• Experience in business technology
• Experience in Sales but looking for a change
• Bachelor's degree or 4+ years' work experience
• Ability to communicate well in English – both orally and written
• Excellent organisational skills and flexible working capacity
• Confident interacting with clients in person, via zoom or on the phone
• Willingness to grow in the role and learn new skills on the job
• Ability to work as part as a team
• The legal rights to work in Australia

We are looking for genuine experience—if you don’t fit the above criteria, please don’t apply.

It would be nice If you have:

• Experience in an IT, MSP, Software, or tech-related company
• B2B, SaaS or Sales experience highly regarded, but not required

Other things to know about us:

Our company values are simple, but impactful. We live and breathe this every day and if these resonate with you, hit the apply button.

Grow – We seek out improvement. We embrace change. We make mistakes, we learn. We Grow!

Own It – We take responsibility. We see it, we find a way, we do it. We Own It!

Win-Win – We are fair. We are unselfish. We embrace our differences. We celebrate our collective success.

We look forward to hearing from you!

Location Background:

Our headquarters is based in Brisbane, Australia where the company was founded in 2005. You will be in the office working closely with and alongside our global executive team.

From here, we are still writing this story. We are looking forward to you being a part of it!