Position Title: Office Manager
Location: 1 Saunders Avenue, Sydney NSW
Employment Type: Full-Time, Permanent
Sponsorship: Eligible for the right candidate

Position Summary:
The Office Manager is responsible for overseeing the administrative operations of My Carers, a registered NDIS provider. This role ensures the efficient functioning of internal systems, workforce coordination, compliance, and support to executive leadership. The Office Manager plays a critical role in maintaining organisational compliance, staff administration, and operational effectiveness.

Key Responsibilities:

1. Administrative & Operational Oversight

Manage daily administrative functions including document control, data entry oversight, and internal communications

Maintain and improve filing systems, staff and client record-keeping, and audit readiness

Implement new administrative tools and digital systems to improve process efficiency

2. Compliance & Regulation Management

Ensure all workplace activities comply with relevant government legislation, policies, and procedures

Maintain knowledge of industry regulations, including NDIS Practice Standards, Fair Work obligations, and privacy law

Ensure compliance with occupational health and safety (WHS/OHS) regulations and internal risk management protocols

3. Financial & Payroll Coordination

Oversee payroll processes, entitlements, and award interpretation in coordination with management and external accountants

Process and reconcile invoices, NDIS claims, and participant service bookings

Monitor administrative budgets, office procurement, and resource tracking

4. Personnel & HR Support

Coordinate personnel activities such as staff recruitment, onboarding, and training

Support promotion processes, performance evaluations, and employee documentation

Supervise administrative staff and support team coordination and scheduling

Maintain up-to-date staff compliance documents including police checks, WWCCs, and training records

5. Executive & Strategic Support

Provide operational support to the directors and management team

Assist with business planning activities, reporting, and internal project delivery

Facilitate internal communication and workflow continuity across departments

Selection Criteria:

Minimum 2–3 years in an administrative, office management or operational role

Understanding of WHS regulations, Fair Work requirements, and compliance standards

Experience with payroll systems, invoicing, and document management

Strong organisational, time management and interpersonal skills

Familiarity with NDIS operations is highly desirable

Tertiary qualification in Business, Management, or a related field preferred