SMAART are delighted to partner with a unique organisation with a clear purpose to help not-for-profit (NFP) organisations through expert business consulting partnerships and salary packaging services.

This is a fantastic opportunity for an experienced Team Leader passionate about fostering a high-performance culture and driving change through process improvement.

What’s in it for you:

• A leadership role with a difference. Working with a great team and wider organisation where the CEO knows everyone on a first name basis.
• Competitive base salary of $85K-$90K+ super + full salary packing benefits (reduce taxable income, increase take-home pay).
• RDO's, so you can take a day off once every 6 weeks.
• Flexibility to work from home 2 days a week (on completion of your initial training).
• Friendly business hours Monday to Friday—no weekends!
• Convenient location, with on-site car parking and only five minutes walking distance to public transport.
• Wellbeing initiatives including EAP and Corporate Health Insurance
• Monthly Service Excellence Awards and team days

About the role:

Reporting direct to the Group Financial Controller, you’ll lead and inspire a team of 3, coaching and supporting them to deliver high-level Customer Service to a special cohort of customers utilising the Remote Area benefits product.

As well as ensuring consistent service delivery at the highest level, you will also be responsible for the continuous improvement of systems and processes and identifying ways to grow and improve the product and service delivery.

With a curious and analytical mindset, you’ll assess data, identify inefficiencies, and implement meaningful change. You’ll also build strong relationships with customers, clients, internal teams, and senior leadership across the organisation to drive adoption of these changes ultimately enhancing customer experience.

What are we looking for?

We are seeking a dynamic and experienced Team Leader with a strong mix of leadership, technical, and interpersonal skills.
The ideal candidate will have at least two years of experience in a similar leadership role, within salary packaging, finance, or customer service.
Proven ability to coach, mentor and upskill teams, fostering a culture of growth and success.
Experience in salary packaging will be highly regarded and Remote Area Benefits (preferred but not essential)
You have strong financial literacy skills, understanding of accounting principles including FBT knowledge and analytical skills to interpret data and make decisions.
Excellent written and verbal interpersonal and communication skills to engage stakeholders and influence change.

If you’re looking for a leadership position all about improving processes and analysis, excel in leadership, and are passionate about empowering teams and enhancing service delivery, I’d love to hear from you!

For a confidential conversation call Matt at SMAART, or apply now!

The recruitment process includes phone and face-to-face interviews, reference checks, skills testing, Australian work rights verification, and a National Police Check. If you require adjustments, please contact us.