About the role

The Disability Client Coordinator of Supports In Sync is responsible for overseeing and providing exceptional customer service to our clients of Supports In Sync. You will be responsible for our portfolio of clients.

The Disability Client Coordinator will work closely with other stakeholders to develop and implement strategic plans to achieve client satisfaction and outcomes. This full-time position is based in Rivervale, WA 6103, and will involve coordinating and overseeing the delivery of disability services to clients in the local community.

What you'll be doing

Manage the day-to-day operations of Client Services

Developing and maintaining positive relationships with NDIS participants who are clients of Supports In Sync

Developing and maintaining positive relationships with other stakeholders such as the Client’s families, Support Workers, Allied Health Professionals, General Practitioners, NDIS Care employees and other community services.

Link the clients with other government agencies, services and other stakeholders including but not limited to employment services, housing, Allied Health Professionals to maximise the best outcome for the client if needed.

Liaise with internal clients such as the Service Coordinator, Operations Coordinator, Business Development Coordinator, Human Resources, and the Director

NDIS Reporting in a timely manner (6 weeks from service agreements expiration dates) and sending off to the participants Service Coordinator or Psychological Recovery Coach

Assist in resolving clients’ issues by listening to complaints and offering the solutions effective for satisfactory resolution

Maintain excellent client service and ensure the service team including the support workers are up to acceptable standards to achieve the best outcomes by way of support plans for Support workers.

Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations

Actioning client enquiries in a timely manner

Compliance with code of conduct, policies and procedures and relevant government legislation and standards where relevant and keeping up to date with any changes

Report incidences to NDIS/Aged Care in line with their policies, procedures, and legislation

Work with the team across all levels to mitigate risks

Ensure appropriate use of resources

Actively participate in initiatives to maintain, build upon, and promote a positive and collaborative workplace

Identify opportunities to integrate and work collaboratively across teams

Provide clients with regular updates and inform them of any change

Carry out research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.

What we're looking for

Diploma, Advanced Diploma or Bachelors of Community Services, Allied Health, or a related field

2+ years of experience in client services or a related field

2+ years’ experience with the NDIS Framework

Strong leadership and management skills

Excellent communication and interpersonal skills

Ability to work well under pressure and meet tight deadlines

Strong problem-solving and decision-making skills

Excellent verbal and written communication skills

Strong time management and ability to prioritise

Excellent attention to detail with a resourceful 'can do attitude'

Ability to use Microsoft Office suite of programs and other computer systems

Excellent problem-solving skills

Ability to work in an autonomous and confidential manner

Experience in a related industry is a requirement (Disability/Aged Care or Health Care/Clinical Background

What we offer

At Supports In Sync, we are committed to providing a supportive and inclusive work environment that values the wellbeing and professional development of our employees. In addition to a competitive salary, you will have access to a range of benefits, including:

Ongoing training and opportunities for career advancement

Flexible work arrangements to support work-life balance

About us

Supports In Sync is a leading provider of disability services in Western Australia, dedicated to empowering individuals with disabilities to live fulfilling, independent lives. With a strong focus on person-centered care, we work closely with our clients and their families to develop tailored support plans that address their unique needs and help them achieve their goals. Join our team and make a meaningful difference in the lives of those we serve.

Apply now to become our next Disability Care Coordinator and be part of our mission to create a more inclusive and accessible community.