About us:

At Integrate Disability Solutions, we believe that compassionate care delivered with genuine intent has the power to unleash potential. Our small business has been supporting the differently abled in our local community since 2021.

We aim to:
- Foster a culture of empathy and care in every interaction;
- Nurture an unwavering dedication to continuous improvement – for ourselves, our clients, and our community; &
- Uphold the highest ethical standards, ensuring transparency, honesty, and respect in everything we do.

Together, with our team of highly skilled and trained staff, we facilitate and promote the integration and inclusion of disability, supporting people to develop increased skills and confidence to live meaningful and fulfilling lives.

The role:

We are seeking talented, reliable, and passionate Client Service Coordinator to join our team. The Client Service Coordinator plays a critical role in ensuring the provision of high-quality services to our clients with disability. This includes:

Client Portfolio Management

• Manage a portfolio of clients, ensuring the development and implementation of individualised care plans.
• Maintain regular or routine contact with clients to ensure supports are adequate and of a high standard.
• Support planning and implementation, including execution of service agreements, developing a Roster-of-Care (ROC) within the agreed budget, drafting care plans, and selecting preferred support team members.
• Oversee the onboarding process for new clients and ensure a smooth transition into services.
• Review and update client care plans to ensure continued relevance and effectiveness.
• Ensure compliance with participant requirements and service agreements.
• Regularly review client progress notes to monitor and assess their development and well-being.
• Review incident reports and conduct thorough investigations to ensure client safety and security.
• Identify and escalate issues requiring management advice and assistance.
  

Service Coordination and Team Management

• Act as the primary contact for assigned clients.
• Manage Team Leaders (TLs) to ensure effective service delivery and staff support.
• Oversee RP and PRODA processes to ensure compliance with legislative reporting requirements.
• Implement medication management protocols and ensure adherence.
• Manage critical incident reports and escalate concerns where necessary in coordination with Compliance and Governance Manager.
• Facilitate stakeholder meetings and maintain strong relationships with relevant stakeholders.
• Collaborate with team members and liaise with Service Manager as required.
• Handle client-specific service requests promptly and efficiently, ensuring their needs are met.
• Participate in emergency response planning and management to ensure client safety during critical situations.
  

Team Communication and Facilitation

• Facilitate regular team communications and meetings to ensure the alignment of service provision and goals.
• Disseminate important information, policy updates, and best practices to frontline staff.
• Foster a culture of collaboration and open communication within the team.
• Auditing of key performance indicators for support shifts (e.g. weekly timesheet and shift note submission review and reminders).
  

Training and Development

• Manage training for staff on LMS platform.
• Coordinate and organize training sessions for client teams to enhance their skills and knowledge as directed.
• Provide guidance and resources to support staff development and professional growth.

Continuous Improvement:

• Assist servicing arm achieve and maintain certification, licensing, accreditation and standards compliance.
• Weekly or Fortnightly visitation or inspection of SIL properties to ensure standards of care are being met or exceeded.
• Reporting of audit findings to management, inclusive of any root cause analysis and recommended approaches for mitigation and improvement.

Rostering and On Call Management

• Review and development of client support team, including developing core and secondary team members, including assisting in the development of ongoing rostering for key staff.
• Assisting in fielding of inbound and outbound calls regarding various queries, bookings and requests.
• Managing and negotiating of any roster schedule changes with internal and external stakeholders in a timely and efficient manner.
• Maximum 2 weeks per month of after hours on call duty.

The work location:

You will primarily work from our Head Office in Cleveland, QLD. Travel to client locations within the Redland, Brisbane and Ipswich LGAs will be required as necessary to fulfil the objectives of the role.

About you:

We are seeking an individual who is looking for a long term career opportunity. You will ideally possess:

• experience in delivery person centred care in the disability sector
• exceptional verbal and written communication skills
• excellent interpersonal skills and ability to build rapport with participants and team members
• a passion and enthusiasm for care and support work in the disability sector
• an ability to work autonomously and as part of a team
• strong professional boundaries
• an understanding of operational challenges in the disability care sector
• a growth mindset to support high performing teams

Applicants with a background in nursing are strongly encouraged to apply.

Mandatory prerequisites:

To work with us, all staff must possess:

• NDIS Worker Screening Check (Yellow Card)
• Working with Children Check (Blue Card)
• All NDIS training modules available on the NDIS Quality and Safeguard Commission website (completed previously or willing to obtain)
• Drivers Licence (without restrictions)
• Reliable and comprehensively insured vehicle
• First Aid & CPR Certificates
• National Police Check
• Certificate III qualification (or higher) in a relevant industry field (preferred)

The benefits:

For working with us, you will receive:

• Competitive remuneration
• Internal career opportunities for the right candidates
• On-the-job learning and development and sponsored training as required
• Dynamic and unique working environment

How to apply?

To apply, submit your CV and a brief cover letter detailing your background and experience, and why you blieve this is the role for you.