Due to extreme growth we are now searching for a new Service Co-Ordinator. In this critical role for our organisation, you will be the conduit between our clients and support workers. We are looking for someone who can contribute to the growth and expansion of our services by excellent phone manner and phone engagement. You will ensure that rosters are developed and reviewed, that Clients and Support Workers are appropriately matched, and shifts are fully staffed. This will happen by communicating regularly with support workers, participants, and families to ensure they are fully informed of rosters and any changes or adjustments. At times this will mean you will be scheduling and process changes in our rostering system, resolving rostering issues and ensuring case-notes and shift sign offs are completed daily. Taking control of the after hours phone once per month.

It is vital that you maintain regular contact with clients and support workers, including face to face meetings, as a means of getting to know each person, thereby building, and maintaining relationships. Using your exceptional people skills the roles requires you to interview potential Support Workers and follow up with references and general administration duties.

To be successful in this role you will have the following;

1-2 years’ experience in the service coordinator role or similar.
A client and outcomes focused approach, with an emphasis on making the client experience exceptional is essential.
Displays excellent interpersonal skills in communication and excels at building trusted relationships.
Has demonstrated experience in workforce scheduling or rostering within the disability or aged care sectors.
Proven ability to develop and maintain effective working relationships with stakeholders at all levels.
Ability to handle complaints and resolve disputes and conflicts effectively and courteously.
Demonstrated understanding of NDIS
Computer literacy with proficiency in the use of MS Office suite/Google drive and working
knowledge of client management systems and databases.
Has excellent time management skills, with the ability to manage changing priorities.
Is emotionally intelligent, and able to empathise and respond to participant and families changing needs appropriately.
Is resilient and can work calmly and effectively under pressure.
Loves working in a fast-paced environment.

Can work autonomously, whilst also being an active team member with a ‘can-do’ attitude.

Desired Skills:

Experience in Disability services/NDIS

As the Client Services Rostering Coordinator, you will maintain and coordinate community care services within the Mothers Who Care client portfolio.

They are the primary contact and interface for clients and Support Workers. The position builds relationships with a range of internal and external stakeholders to ensure that the client experience is exceptional, and services are responsive to their needs.

Coordinators are valued, supported, and developed to deliver the best practice client experiences and representing the organisation’s values and standards.

This position is an important role within the organisation and is high paced, and client focused.

To provide appropriate leadership of a team to deliver safe, timely patient focused care to ensure optimal outcomes for all stakeholders involved.

Strong multitasking skills, exceptional organisation and a calm approach to last minute changes.

Flexibility to manage an unpredictable schedule

In return for your hard work you will be rewarded with an above average salary, fantastic office close to the water, supportive enviroment with supportive managment, you will be working within a family run business with great attitude and a flair for fun.

As we grow there can be opportunites of growth within the business.