Assistant Branch Manager

East Coast Car Rentals are a hugely successful company with 11 busy Airport locations and 4 city locations. We are one of the most successful independent car rental retailers in Australia!

We are seeking to recruit an Assistant Branch Manager to join our busy branch on the Gold Coast, where your priority is to provide exceptional customer service and support your team and manager.

A copy of the full position description can be supplied upon request to [email protected]

The successful candidate will be required to:

• Oversee the flow of customers including smooth shuttle operations, readiness, and compliance of vehicles, and ensuring efficient operation of the branch
• Manage all staff on site in the Branch Manager's absence including rostering and reporting, problem solving where staff have not reported for work
• Monitor and look for improvements to customer service levels presented to customers by all branch staff
• Address customer issues/complaints as required and where Branch Manager is unavailable, or has assigned this task to you
• Monitor and ensure a high level of presentation and compliance of staff apparel, office and shuttlebus cleanliness, and rental car readiness at all times

The role requires the following skills/attributes:

• Previous retail sales management experience, with strong customer service skills and commercial acumen
• Exceptional people management skills
• Good strategic and time-management skills
• Ability to problem solve
• Impeccable personal presentation and grooming
• Self-motivated with a passion for the car rental industry
• Full driver's licence
• Team Spirit

What’s on offer?

This is a highly sought after, fulltime position with a very competitive salary, superannuation, and attractive sales bonuses on offer.

You will be part of a fantastic company culture, and motivated team environment, along with access to our Employee Assistance Program (EAP).

If you're positive and friendly, with terrific team spirit, apply now with both your cover letter and current resume.

For access to our amazing Employee Value Proposition (EVP) click here: https://eastcoastcarrentals-my.sharepoint.com/:b:/g/personal/anita_l_eccr_com_au/EeqBny4jE1VMte3vFichYocBDimI24vviCr59VHUaJvyRQ?e=hUdmBD