About Adelaide Psychology & Co:

We are a busy private psychology practice based in Adelaide CBD. We are passionate about providing high quality mental health services to our clientele. We are a modern psychology practice with a focus on the best outcomes in mental health. We have highly efficient systems which allow the reception staff to provide a first class service to both our clients and clinicians alike.

The Role:

Reporting to the Practice Manager, this role is responsible for providing high level administrative support which is an integral part of the Adelaide Psychology & Co service. You will support all clients and psychologists of Adelaide Psychology & Co. This involves building relationships, delivering exceptional client care, and working within a team environment.

This current opportunity is offered in our Adelaide CBD practice. We have a part-time role available with approximately two permanent days per week available, with capacity to increase hours where needed. We are looking for a passionate, friendly and confident receptionist to join the practice’s administration team. This individual will not only embrace the practice’s culture of collaboration, genuineness & getting the best client outcomes, but also provide efficient and timely support to the practice as a whole.

This role will suit a highly motivated individual that has excellent communication skills, keen initiative and exceptional organizational skills. The ideal candidate will have the ability to multitask with a high attention to detail, accuracy, and confidentiality. Multitasking and problem-solving skills are essential as well as being friendly and having a positive attitude.

Your Key Duties:

• Provide efficient, friendly and professional service to all clients and psychologists
• Attend to client referrals, enquiries, and bookings
• Ensure that any requests by clients and psychologists are followed up with due diligence
• Update and maintain the booking system so it is up-to-date and accurate at all times
• Process payments, such as Medicare benefits, NDIS and private patients
• General administration duties such as fax, email and scanning of documents
• Following up on outstanding client payments
• General housekeeping duties such as ensuring the therapy rooms are properly cleaned and ready for the day
• Start and end of day procedures

About You:

• Experience within the health industry or a medical practice (desired but not essential)
• Excellent phone manner and the ability to quickly develop relationships
• Strong organizational skills and the ability to multi-task
• Intermediate level of skills in Microsoft Office
• Honest & high integrity, with the ability to handle sensitive and confidential information
• Great conflict resolution and de-escalation skills
• The ability to work productively both autonomously and within a team environment
• Experience with Coreplus or other practice management software (desired)

If you are looking for a role within a close-knit team with the ability to grow and become a vital part of the success of the practice, we would like to hear from you!

Please send your resume and cover letter via email to the Principal Psychologist, Ms Jennifer Burke at [email protected]