ABOUT US

SydWest Multicultural is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.

SydWest Multicultural Services’ Mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes.

Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.

BENEFITS

· Salary Sacrifice packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay and $2,650 for meals and entertainment.

· Flexible working arrangements and additional leave between Christmas & New Year.

ABOUT THE ROLE

The Quality Assurance Specialist is responsible to manage centralised data collection, analysis, and reporting to support quality improvement efforts and operational decisions.

This role focuses on ensuring data is collected, reported & analysed within standards while enhancing the quality and efficiency of services provided to aged care and disability clients.

The role directly reports to Quality Risk & Compliance Manager. The role promotes a continuous improvement culture and a commitment to service excellence and outcomes for people.

Duties and Responsibilities

Under the direction of the QRCM:

Duties:

• Develop and implement data quality checks and validation processes to maintain the integrity and accuracy of data throughout migration.
• Monitor and manage data entry processes, ensuring compliance with organizational standards and regulatory requirements for QMS portals.
• Analyse data to identify trends, discrepancies, and opportunities for improvement, and prepare reports to support strategic initiatives and generate actionable insights by using QMS software.
• Prepare reports on key performance indicators (KPIs) and quality metrics.
• Maintain the continuous improvement register and drive initiatives for process enhancement.
• Provide training and support to staff on data entry practices for QMS.
• Identify unusual/ concerning on ground Practice for risk identification and continuous improvement across the organisation.
• Collect and analyse data for work proceedings under QMS, including not limited to incidents and Complaints. This may include regular monitoring of Completeness of records on respective CRM’s (Client Record Management Systems) within timely manner.
• Develop, support and monitor service stream continuous improvement initiatives. This includes recording and tracking recommendations and required improvements arising from a broad range of activities. i.e. analysis of incidents and complaints, internal quality audits, external audits and regulator feedback/ direction.
• Independently Develop, review, and maintain policies and procedures in line with regulatory requirements.

Responsibilities:

• Maintain accurate documentation and reports for compliance and accreditation
• Complete all required administrative tasks in record keeping of Data and reports under QMS
• Responsible to develop and evaluate quality systems and processes in accordance with SydWest Multicultural Services Quality Management Framework.
• Organise and conduct trainings related to QRC division
• Centrally maintain records of continuous improvements, Risks , Surveys, feedback and Incidents across organisation .
• Undertake specific tasks and projects as directed by the QRCM.
• Collaborate closely with other teams to identify continuous improvement.

SKILLS & EXPERIENCE

Essential Requirements:

• Bachelor’s degree in quality management, Information Technology or a related field. Relevant certifications in data management or migration are a plus.
• Minium of 5 years of recent experience in a comparable position.
• Experience in quality assurance, compliance, or policy development (ideally in the non-profit, healthcare, or community services sector, Aged Care and/or Disability Service industry)
• Self-motivated with the ability to work independently and collaboratively.
• Exceptional attention to detail and impeccable literacy skills.
• Thrives under pressure, delivering to deadlines with efficiency.
• Proficient in Microsoft Office, Microsoft Office suite including SharePoint.
• Ability to use electronic data collection and reporting systems// portals with a previous experience of working on client information management software.
• Ability to collaboratively work with team with strong interpersonal communication skills.
• Ability to obtain and maintain a current driver’s license, blue card, criminal history check, NDIS Worker Screening Clearance and evidence of rights to work in Australia.

Desirable:

• The capacity to work with a diverse range of people, including people with disability, ethnic communities, service providers and funding bodies.
• Demonstrated experience in managing scheduled and unscheduled external audits, specifically in Aged Care and/or Disability contexts.
• Demonstrated ability to manage multiple tasks and to meet stringent timeframes in a complex and fast paced environment.
• Highly organised professional with excellent written and verbal communication skills.

TO APPLY

Don't delay! Apply today by submitting your resume along with cover letter and addressing the selection criteria.