General Manager – Fire Protection Services

Lead the Next Chapter of a Growing Business

Frontline Services Group (FSG) is a dynamic collective of locally based fire service companies, with expertise in all aspects of building fire protection services.

A well-established subsidiary of ours, with around 20 skilled team members, serving a loyal customer base across multiple sectors is seeking a hands-on General Manager to take the reins from our founder and lead the business into its next phase of growth and operational excellence.

About the Role

As GM, you'll be responsible for the overall leadership and day-to-day management of the company. This includes overseeing operations, driving performance, developing our people, strengthening customer relationships, and ensuring we continue to deliver outstanding fire protection services. You'll have the support and trust of the ownership team—but also the autonomy to shape the business your way.

Who We’re Looking For

You have strong experience in the fire protection industry—perhaps as a Service Manager, Operations Manager, General Manager, or even an Owner. You know the trade, understand the operational realities, and can lead both people and processes. You're commercially sharp, results-focused, and deeply committed to quality and compliance.

Most importantly, you're not just looking for a job—you’re looking for a business to build. You thrive on accountability and are motivated by performance-based rewards. You want a meaningful stake in the success you help create, and we’re open to making that happen for the right person.

Key Responsibilities

• Lead and manage all operational aspects of the business
• Drive team performance, culture, and customer satisfaction
• Ensure compliance with industry regulations and safety standards
• Identify opportunities for growth and process improvement
• Collaborate with the ownership team on strategic direction
• Build a business that you’re proud to put your name to

What’s on Offer

• A leadership role with real autonomy and influence
• Supportive owners who want you to succeed and grow the company
• A competitive base salary
• A performance-based incentive structure
• The opportunity for equity or ownership over time

Location

This position is based in Newcastle, but we're open to candidates located elsewhere in Australia who are willing to relocate.

Previous experience with UpTick will be looked upon very favourably.