The Cerebral Palsy Support Network (CPSN) is seeking a dynamic General Manager, Service Delivery to lead the strategic and operational success of our service offerings. This is an opportunity to drive meaningful change, ensuring high-quality, person-centred services that empower individuals with cerebral palsy.

About CPSN

CPSN exists to support and empower people living with cerebral palsy by providing tailored services, advocacy, and community connection. As a not-for-profit organisation, we reinvest in initiatives that advance the rights and opportunities of those we serve.

We live our values and purpose through embedding choice and human rights into the fabric of our organisation. CPSN is committed to involvement of people with cerebral palsy at all levels of the organisation in networking, advisory groups and other roles. Currently over 20% of our ‘office’ staff have lived experience with cerebral palsy. Similarly, the Board has Directors and access to advisors who have lived experiences with cerebral palsy. CPSN currently operates in a challenging environment where we strive to work alongside our subscribers and clients and enable them to direct and make their own decisions, consistent with our values. This occurs while complying with a complex regulatory and policy environment that is ever evolving, also in tight economic conditions. Over the last 18 months CPSN has evolved its business model to increase the emphasis on services for people with complex support requirements, while maintaining a commitment to the broader purpose.

The Role

As General Manager, Service Delivery, you will oversee and optimise the following service areas:

• Supported Independent Living (SIL): Leading safe, high-quality supports that promote independence.
• Innovative Choices: Developing tailored support solutions that empower clients.
• Support Coordination: Ensuring participants navigate and maximise their NDIS plans effectively.
• Clinical & Nursing Services: Overseeing safe, compliant delivery aligned with NDIS high-intensity support requirements.
• Customer Engagement: Driving a client-focused approach that fosters strong relationships and positive experiences.

Key Responsibilities

• Service Leadership: Drive service quality, compliance, and financial sustainability.
• People & Culture: Lead, mentor, and support high-performing teams.
• Client Experience & Outcomes: Champion person-centered service models that uphold human rights.
• Stakeholder Engagement: Build partnerships that strengthen CPSN’s strategic position.
• Risk & Compliance: Ensure services meet NDIS standards and accreditation requirements.

About You

You are a strategic leader with a passion for person-centred service delivery.

You bring:

• 3-5 years’ senior management experience in the NFP sector
• Strong knowledge of NDIS funding models, including plan budgets and SIL budgets
• Proven success in leading high-quality service delivery and operational excellence
• A commitment to continuous improvement and client empowerment
• Exceptional people leadership, communication, and stakeholder engagement skills

Why Join Us?

At CPSN, you will be part of an organisation that values:

• Service excellence, making a difference in people’s lives every day
• Financial sustainability, ensuring lasting impact for the CP community
• Collaboration & innovation, shaping the future of disability services

This is your chance to lead with purpose and contribute to a community where every person with cerebral palsy can thrive.

How to Apply

Click Apply Now to submit your application.

For confidential enquiries about this opportunity, please contact Anna Perini, Executive Assistant to the CEO via email at [email protected].

Applications Close 5pm Monday 31/03/2025.

CPSN acknowledges the Traditional Custodians of the lands on which we work and live. We are committed to equal opportunity and diversity. If you require any adjustments during the recruitment process, please let us know.