Title: Venue Manager
Location: Golden Fleece Hotel, South Melbourne
Employment Type: Full-time

Golden Fleece Hotel, an enchanting oasis in the heart of South Melbourne, where the spirit of Santorini comes to life! We're a Greek-inspired venue seeking a dedicated Venue Manager to oversee and enhance operations. Our two level venue offers restaurant service, functions and events. If you thrive in a fast-paced environment and are committed to leading a team of legends and delivering outstanding customer experiences, we want to hear from you!

Key Responsibilities:

• Foster fun, inclusivity, community, creativity and authenticity!
• Maintain high levels of customer service. Monitor and report on customer experiences for continuous improvement
• Train and develop staff by coordinating with external stakeholders for product & service training
• Complete management checklists to ensure operational efficiency
• Ensure food & beverage quality control measures are consistently upheld and work with the Head Chef on improvement action plans
• Manage systems & manuals to standardize operations
• Oversee venue maintenance management and budgeting
• Report directly to Directors on venue performance
• Maintain liquor licenses, planning permits, and all compliance documents
• Oversee venue aesthetics and ensure an inviting atmosphere inspired by Greek hospitality
• Maintain, update, and ensure compliance with cleaning, opening, and closing checklists
• Supervise managers and supervisors to uphold responsibilities and measure performance
• Conduct staff performance reviews and final weekly sales spreadsheet checks (wages, cash, invoices, and costs)
• Develop strategies to maximize revenue, spend per head, and overall profitability
• Generate sales leads and contribute to the sales system
• Maintain strong communication with the kitchen and marketing departments
• Take lead of Lightspeed and MenU, including new item entry, menu design and reporting
• Write rosters 2 weeks in advance, taking into account all requested leave, labor budgets and nightly bookings
• Build rapport with suppliers
• Ensure effective staff management, including recruitment, job postings, interviews, and selection

What We’re Looking For:

• A love for hospitality
• Proven experience in venue management
• Strong leadership and people management skills
• Excellent organizational and problem-solving abilities
• Ability to multitask and thrive in a high-pressure environment
• Strong financial and budgeting skills
• Effective communication skills across all levels

Why Join Us?

• Opportunity to work in a vibrant, Greek-inspired venue in South Melbourne
• Competitive salary and performance incentives
• Supportive and growth-oriented work environment
• Career development and training opportunities

If you have the experience and passion to drive excellence in hospitality, apply now to join the Golden Fleece Hotel team!