About the role

Keen to Care Australia is seeking a talented Participant Intake Officer to join our team. This full-time role, based in Como WA 6152, will be responsible for efficiently and compassionately onboarding new participants to our disability support services. As the first point of contact, you will play a vital role in ensuring a smooth transition for our clients and their families.

This is a fulltime, one year, fixed term role. We are seeking an experienced multi-skilled individual who enjoys working across multiple systems in a young and busy organisation. With ongoing growing opportunities, expansion of the business, and new participants, we have an exciting opportunity for a passionate, dynamic, fast and stand-out candidate to join our team.

As a disability services provider with facilities in Perth, Newman and Port Hedland, Keen to Care Australia (KTCA) will provide you with growth opportunities through training and adequate remuneration.

You are expected to be resilient, fast, with a sound understanding and compassion for the importance of supporting people with disabilities. Ideally, you would be passionate, friendly, professional, engaging and caring to successfully schedule support services for our NDIS participants.

Your Role:

• Conduct comprehensive intake assessments to gather key information about new participants' needs, goals and preferences
• Liaise with participants, their families and carers to understand their unique circumstances and requirements
• Coordinate the development of individualised support plans in collaboration with our care team
• Maintain detailed participant records and files in our client management system
• Facilitate the seamless transition of new participants into our services
• Provide exceptional customer service and respond promptly to inquiries
• Support the operations team with ad-hoc administrative tasks as needed
• Model and implement a culture of continuous improvement in service areas, systems and processes that improve participant experience.
• Maintaining strict confidentiality in keeping with the Privacy & Confidentiality Policies of KTCA.

Skills and Experience:

• Minimum 2 years' experience in a similar participant intake or client onboarding role, ideally within the aged care or disability support sector
• Strong written and verbal communication skills, with the ability to liaise sensitively with diverse clients, stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• Excellent interpersonal and customer service skills, with a genuine passion for supporting vulnerable individuals
• Demonstrated knowledge of the NDIS.
• Proficient in Microsoft Office suite and experience using client management systems
• Ability to take initiative, make decisions and contribute to a positive team environment
• Demonstrated ability to work autonomously as well as collaboratively within a team environment
• Excellent time management and organisational skills, with the ability to prioritise and multitask
• Compassionate, empathetic and committed to upholding the dignity and wellbeing of our participants
• Current Driver’s Licence

Mandatory Requirements:

• Provision of the minimum identity proofing requirements
• NDIS Worker Screening check
• Working with Children Check
• Right to work in Australia

What we offer

At Keen to Care Australia, we are dedicated to creating a positive, supportive and inclusive work environment for our employees. We offer a range of benefits including:

• We are a tight-knit organisation that cares for its community and staff
• We have an enriching and rewarding culture within our team
• Competitive remuneration and salary packaging
• Ongoing training and professional development opportunities
• Opportunities for career progression and internal mobility

Who We Are

Keen to Care Australia is a leading provider of disability support services in Western Australia. Our mission is to empower individuals to live with dignity, independence and choice. With a strong focus on person-centred care, we work closely with our participants and their families to deliver tailored support that meets their unique needs and enhances their quality of life.

If you are passionate about making a difference in the lives of vulnerable individuals, we'd love to hear from you. Apply now to take the first step towards an rewarding career with Keen to Care Australia by

• Submitting a detailed CV with referees
• A Cover letter detailing why you would be the best candidate.

Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disabilities are strongly encouraged to apply.