Join Our Growing Team at VHCC! Exciting NDIS Roles Available!

VHCC is a national leader in providing specialized services to individuals with high physical and complex mental disabilities, offering an extensive range of personalized services and housing solutions to empower individuals to live as independently as possible. Our holistic approach focuses on enabling individuals to lead fulfilling, meaningful lives while receiving the necessary support to manage both their physical and mental health needs. VHCC’s goal is to support with building capacity and achieve an individual’s NDIS goals.

With massive growth in Victoria and recent structural changes in NSW, VHCC is expanding its team! We are looking for dedicated professionals for the following roles across NSW:

1. NDIS Support Coordinator-part time/full time(12 vacancies)-Hybrid role
2. NDIS Specialist Support Coordinator-part time/full time(3 vacancies)-Hybrid role
3. Support Coordinator Manager-part time/Full time (COS Manager)-hybrid role

Regions;

• Hunter
• Taree
• Muswellbrook
• Dubbo
• Port Stephens
• Central Coast
• Campbelltown

Sydney

• Western Sydney
• Southwestern Sydney
• Northern Sydney
• Sydney Northern Beaches
• Sydney City

If you are passionate about making a difference in people’s lives and thrive in a dynamic, supportive environment, we want to hear from you!

1. NDIS Support Coordinator

Responsibilities:

1. Understanding and Implementing NDIS Plan
2. Connect participants with appropriate services and supports
3. Monitoring progress and Reviewing Supports
4. Provide regular reports and maintain accurate records
5. Work collaboratively with families, service providers, and stakeholders
6. Navigating the NDIS System
7. Resolving Issues and Managing Crises
8. Building Capacity and Independence
9. Coordinating Supports

Skills & Qualifications:

• Relevant qualifications (social work, psychology, community/disability services or similar)
• Experience in disability, social work, or community services.
• Strong knowledge of NDIS plans and processes.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management abilities.
• Ability in upholding ethical standards and maintaining professional boundaries.
• Ability to work towards, and meet billable and KPI targets
• Comprehensive understanding of NDIS framework and policies will be highly regarded.

2. NDIS Specialist Support Coordinator

Job Summary:

We are seeking an experienced NDIS Specialist Support Coordinator to work with participants who have complex needs, including psychosocial disabilities, high risk situations or multiple service requirements. The role involves providing high-level support coordination, problem solving and crisis management to ensure participants receive the best possible outcomes from their NDIS plans.

Responsibilities:

1. Implementing and Managing NDIS Plans

2. Complex Case Management and Crisis Intervention
3. Coordinating and Monitoring Specialist Supports

4. Liaise with healthcare professionals, legal services, and government agencies.
5. Regularly Reviewing Plans and Recommending adjustments.

6. Collaboration with Families, Service Providers and Stakeholders.

7. Compliance, Reporting and Documentation

8. Advocacy and Problem-Solving

Skills & Qualifications:

• Relevant qualifications (social work, psychology, community/disability services or similar)
• Extensive experience in disability services, mental health, or allied health.
• In-depth knowledge of NDIS frameworks and complex case management.
• Strong knowledge of NDIS plans and processes.
• Excellent communication and problem-solving skills.
• Ability to handle high-pressure situations and work collaboratively.
• Exceptional advocacy and negotiation skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management abilities.
• Ability in upholding ethical standards and maintaining professional boundaries.
• Ability to work towards, and meet billable and KPI targets
• Comprehensive understanding of NDIS framework and policies will be highly regarded.

1. Support Coordinator Manager (COS Manager)

Job Summary:

We are seeking an experienced Support Coordinator Manager (COS Manager) to lead and oversee a team of NDIS Support Coordinators. The role involves managing service delivery, ensuring compliance, supporting complex cases and driving quality outcomes for NDIS participants. The COS Manager will also focus on continuous improvement, stakeholder engagement and operational efficiency.

Responsibilities:

1. Leadership and Team Management.

• Oversee, manage and support a team of Support Coordinators and Specialist Support Coordinators.
• Provide supervision, training and professional development opportunities for staff.
• Conduct performance evaluations set goals and manage workloads.
• Foster a positive and supportive team environment.

1. Service Delivery and Quality Assurance

• Ensure high-quality person-cantered support coordination services
• Implement best practices to enhance participant outcomes and service effectiveness.
• Conduct case reviews and audits to assess service quality and compliance.
• Address service gaps and continuously improve service delivery.

1. Compliance and Reporting.

• Ensure all support coordination activities comply with NDIS guidelines, policies and regulations
• Over see accurate records-keeping and monitor documentation standards.
• Prepare reports for internal stakeholders and regulatory bodies as required

1. Complex Case Management and Escalations

• Assist with high-risk and complex participant cases that require advanced coordination
• Provide guidance and risk management strategies for escalated participants concerns
• Advocate for participants in disputes, appeals or service provider negotiations.

1. Manage KPIs of Support coordinators

• Set, track and manage KPI’S for support Coordinators.
• Ensure Support Coordinators meet service delivery targets and maintain high-quality outcomes
• Provide performance feedback and implement improvement strategies as needed.

1. Compliance with NDIS standards and VHCC policies.

• Ensure all support coordination activities comply with NDIS guidelines and VHCC policies.
• Oversee accurate records-keeping and monitor documentation standards.
• Maintain up-to-date knowledge of regulatory changes and ensure staff adherence

1. Stakeholder Engagement and Relationship Management

• Build and maintain strong relationships with NDIS participants, families and service providers
• Liaise with healthcare professionals, legal services and government agencies to enhance participant outcomes
• Represent the organisation in industry meetings, forums and networking events

1. Continuous Improvement and Business Development

• Identify areas for service improvement and implement new strategies
• Develop and refine internal processes to enhance efficiency and effectiveness
• Stay up to date with NDIS policy changes and industry trends to ensure compliance and innovation

1. Financial and Resource Management

• Oversee service allocation and ensure efficient utilisation of NDIS funding
• Ensure services align with financial sustainability and budget requirements
• Assist with pricing, billing and financial reporting related to support coordination services

Skills & Qualifications:

• Proven leadership experience in the disability or community services sector.
• Relevant qualifications (social work, psychology, community/disability services or similar)
• Extensive experience in disability services, mental health, or allied health.
• In-depth knowledge of NDIS frameworks and complex case management.
• Strong knowledge of NDIS plans and processes.
• Excellent leadership and management skills
• Excellent communication and problem-solving skills.
• Ability to handle high-pressure situations and work collaboratively.
• Exceptional advocacy and negotiation skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management abilities.
• Ability in upholding ethical standards and maintaining professional boundaries.
• Ability to work towards, and meet billable and KPI targets
• Comprehensive understanding of NDIS framework and policies will be highly regarded.
• Strong strategic planning and team management skills.
• In-depth understanding of NDIS regulations and service delivery.
• Excellent interpersonal and mentoring abilities.
• High-level organizational and reporting skills.

Why Join VHCC?

• A growing and supportive team
• Opportunities for career development
• Competitive salary and benefits
• Meaningful work that impacts lives

Salary from Schads level 4 to 5(depends on experience and case load) plus super and Salary Packaging

When apply

Please clearly mention;

Applying for ; NDIS Support Coordinator,
NDIS Specialist Support Coordinator,
Support Coordinator Manager (COS Manager)

and region

and current case load

www.vhhc.au

[email protected]