Are you a seasoned leader with a dedication to achieving operational excellence within the disability support sector? Wesbro is currently inviting applications for the position of Service Manager (SM) to oversee and manage multiple Supported Independent Living (SIL) services and Community Access Supports (CAS). This is a highly engaged, operational role that necessitates exemplary leadership, advanced problem-solving capabilities, and a commitment to delivering exceptional service quality.

Wesbro Services is a First Nations NDIS registered service provider, offering support to NDIS customers. Wesbro help people get out and enjoy what life has to offer and inject fun into their day. Wesbro specialises in delivering contextualised training and workshops, provide supported accommodation and assist customers with their personal needs.

About the Role:

In the capacity of Service Manager, you will be entrusted with the comprehensive management of multiple SIL homes and community access services, ensuring that participants receive the utmost standards of care and support. In the absence of team leaders, this position demands direct oversight of service operations, staffing, and quality management initiatives. The Service Manager oversees the day-to-day operations of the Carer team under general direction from the Operational Manager. As part of this role the Service Manager may be required to provide some direct supports to clients.

Key Responsibilities:

• Oversee all operational aspects of designated SIL services
• Manage staff, encompassing rostering, recruitment, and performance evaluations
• Conduct 2-3 on-site visits per week to assess and ensure service quality
• Oversee incident reporting processes and implement preventive measures
• Facilitate team training and development to uphold high service standards
• Guarantee adherence to NDIS regulations and organizational policies
• Propel quality improvement initiatives and uphold best practice standards
• Handle all on-call notifications throughout the week

About You:

• Demonstrable experience as a Service Manager or SIL Coordinator
• Exceptional leadership and problem-solving abilities
• Capacity to manage multiple SIL homes autonomously
• Profound experience in rostering, recruitment, and performance management
• Solid understanding of NDIS compliance and incident reporting mechanisms
• Excellent communication and team-building skills
• A strong commitment to delivering high-quality services and making a positive impact in the community

Required Qualities and Skills

• Professional approach
• Ability to work under pressure
• Organisational and time management skills
• Excellent attention to detail
• Proficient use of IT systems including Microsoft, Outlook, Excel and client management systems
• Highly developed written and verbal communication skills including the ability to develop and maintain positive relationships with clients and their representatives

Qualifications and Clearances

• Certificate IV or higher in Community Services or equivalent
• Queensland Paid Working with Children Check (Blue Card)
• NDIS Worker Screening Check (Yellow Card)
• Police Check within the last 2 years
• Current Queensland Drivers Licence

Skills and Competencies

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
• Commerciality: ability to apply knowledge in a practical, commercial manner
• Teamwork: willingness to assist and support others as required and get on with team members
• Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner

If this sounds like you and you want to make a difference in someone's life? Then apply below or send your resumes to [email protected].