• Gympie based

• Attractive salary range

• Full time

Bay Plan Management offers comprehensive support to NDIS participants, expertly managing their plans, payments, and customer experience. Our team is expanding, and we are actively seeking talented individuals to join us in delivering exceptional service. Through phone and written communication, as well as dedicated case management, we ensure that our clients receive the highest level of care and attention.

We are looking for a Customer Service professional who possesses empathy and can effectively balance productivity standards while simultaneously building strong relationships with key stakeholders in the disability industry.

Key Responsibilities include:

• Managing your own portfolio of participants and helping them to manage their NDIS plan funds

• Providing excellent customer service to NDIS participants, family members & carers

• Assist in the processing of invoicing and claims in a timely and accurate manner

• Maintaining and developing critical relationships with participants, key stakeholders and providers

PREFERED ATTRIBUTES

Excellent communication both written and verbal

Demonstrated experience in customer/ client relationship management

Ability to professionally handle matters of a sensitive and confidential nature

Quality focused, proven data integrity and problem-solving ability

Understanding of budgeting principles

Computer literate and a good understanding of MS Office applications

Knowledge of the NDIS

If you believe you have what it takes to thrive in this role, we encourage you to submit your application. We are fully committed to providing all the essential training and guidance needed for success.

You will be required to provide or be willing to obtain

• NDIS Worker Screening Clearance

• Working with Children Card

• National Police Check