About Our Company

We are a small boutique service and registered NDIS provider, providing Support Coordination to NDIS Participants. We operate from our North Brisbane office to Participants all over Australia.

Case Manager Key Duties and Responsibilities:

• Researching service providers and completion of referrals.
• Plan/review/approve participants invoices, funding, service agreements and budgets.
• Build rapport, negotiate, develop and/or maintain mutually beneficial relationships with a diverse range of stakeholders, Local Area Coordinators or other NDIS Providers to achieve organisational and participant objectives.
• Consult with participants, carers, and families to facilitate service planning.
• Organise and book in meetings.
• Answer and direct phone calls.
• Data entry and management of CRM including filing.
• Drafting of reports and documentation.
• Use and update software system and technology for wellbeing updates.
• Assist with company auditing.

Attributes:

• Perform duties with skill, honesty, care and diligence.
• High level of confidentiality and discretion.
• Strong customer service focus
• Ability to listen and ask questions to understand a participants needs and match them with services
• Manage time effectively to complete set tasks.
• Excellent interpersonal skills.
• Excellent organisational skills.
• Commit to the values of the organisation, adhere to the Code of Conduct and Policy and relevant legislation.
• Uphold personal morals, values and attitudes that seek to support the dignity and independence of participants.
• Ability to empathise with others.
• Work with a caring and compassionate approach.
• Effective verbal and written communication skills.
• Ability to work with others from culturally diverse backgrounds, being responsive to those differences.

Other Requirements:

• NDIS Worker Screening Check
• Valid Australian Driver’s Licence and roadworthy motor vehicle with minimum third-party cover (recommended full comprehensive insurance).
• Inform Director of any conditions that may impact or limit ability to carry out responsibilities required of the role.
• Be able to use a computer and mobile devices