• 6-month contract with potential for extension
• $40 per hour + super
• Full-time hours on-site in a conveniently located office

About the Role
An exciting opportunity exists for an experienced Client Service Officer to join a dynamic team within a large NSW Government agency. This role requires exceptional communication skills, particularly over phone and email, as well as the ability to manage multiple client and customer interactions in a fast-paced environment. You will be responsible for providing high-quality customer service, responding to client inquiries, managing case files, and escalating complex matters when required. This is a fantastic opportunity for someone who thrives in a structured environment and enjoys helping others navigate important services.

Responsibilities:

• Customer Service - Provide professional and empathetic support via phone and email
• Client Case Management – Process transactions, update records, and ensure timely responses
• Issue Resolution – Actively listen to concerns and work towards effective solutions
• Stakeholder Engagement – Collaborate with internal teams to deliver seamless service
• Administrative Support – Maintain accurate records and escalate complex issues as needed

Benefits:

• Competitive hourly rate – $40 per hour + super
• 6-month contract with potential for long-term extension
• Work in a well-located office with a supportive team environment
• Opportunity to develop valuable experience within a government agency

About You:

• Strong verbal and written communication skills – confident handling phone and email interactions
• Experience in customer service, administration, or case management
• Ability to manage multiple priorities in a high-volume environment
• High attention to detail and ability to handle sensitive information
• Willingness to work on a rotating phone roster (between 9:00 am – 5:00 pm)

Those with previous experience in State Government will have an advantage.

For any questions regarding this role please reach out to Grace Causley [email protected]