• Organisation that is a winner of the XREF Engage survey for two consecutive years
• Supportive environment who understands the importance of connection
• Above award rates, open to Part-time and Full-time applicants, Fixed term contract

ABOUT YOU:

You will have previous experience in frontline administration duties, along with strong capabilities in communication, time management, attention to detail and the ability to deal with confidential and sensitive subject matter. Experience in the use of a client relationship management software system, such as Microsoft CRM, will be highly regarded.

ABOUT THE OPPORTUNITY:

This is an exciting opportunity based in Dubbo for a dedicated and experienced Office Administrator, passionate about providing high quality customer service & administration support services to clients.

Key Duties will include, however not limited to:

• Provide front line sales and customer service to clients, including customer liaison and reception duties.
• Respond to and support clients and the community in their journey of Interrelate services, including facilitating effective referrals
• Undertake initial assessments of client needs
• Make client appointments and confirm bookings
• Undertake receptionist, administrative and accounts duties
• Maintain the Microsoft Dynamics CRM client database ensuring high attention to detail
• Accounts duties and reporting - maintain the assets register, process banking, accounts, purchasing and updating client databases.
• Provide secretarial support to the team in consultation with your Line Manager

This is a Fixed term contract until 30 June 2026, working hours are from 9am to 5pm.

We are open to considering applicants that are wanting Full-time or Part-time work, Part-time hours would need to be a minimum of 2 working days per week. Full time working hours would be 37.5hrs per week.

You will be paid an hourly rate of $37.68 per hour + 11.5% superannuation.


ABOUT US:

Interrelate is a not-for-profit provider of relationship and family support services. Our vision is to empower people to thrive in the most vital part of their lives - their relationships. We are committed to responding to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships.

We deliver services spread across 30+ physical locations (plus online) to more than 160,000 clients and we're backed by qualified staff and 99 years of trusted expertise in sensitive relationship matters.

We are thrilled to be recognised as a winner of XREF Engage 2023 Best Workplace Awards for 2 surveys in a row. This prestigious award recognises the best workplaces that have excellent management practices and a highly engaged workforce. At Interrelate, we care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning and most importantly, enjoy our work despite the seriousness of what we do.

ROLE REQUIREMENTS:

• Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation or other client service environment with a strong client focus.
• Intermediate keyboard and computing skills and experience with Windows and MS Word and Excel
• Strong client service focus with good interpersonal skills in working with people from diverse backgrounds, including children
• Highly developed administrative, organisational and multi-tasking skills
• Ability to deal with personal and sensitive subject matter and maintain confidentiality
• Ability to liaise effectively with clients and maintain professional boundaries when dealing with conflict
• Good written and verbal communication skills, good numeracy and the ability to follow procedures, focus on detail and ensure accuracy

WHAT WE OFFER:

We offer the following competitive employment conditions:

• Additional days of paid leave on top of standard leave entitlements
• Employee Awards & Appreciation programs
• Training, Mentoring, Supervision, and access to Resources
• Employee Assistance Program
• Opportunities for professional development
• Supportive working environment

HOW TO APPLY:

If you are interested in applying for this role, please click on the Apply Now button to submit your application. Please ensure you upload a covering letter addressing the Selection Criteria as outlined in the Job Description.

Closing Date: Monday, 31st March 2025

If you have any questions regarding this position, please email [email protected]

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse; gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, and any other forms of disadvantage.

If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact our People, Culture and Workforce Development team who will organize for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.