Client Service Officer - Assistant (Maternity Role)

Do you dream of a job that lets you balance your professional aspirations with cherished moments spent with your loved ones? Are you tired of long commutes and missing out on quality time with your family during school holidays? Are you a friendly, customer-oriented individual with excellent communication skills?

Look no further! We have an exciting opportunity for a Permanent Part-Time Client Service Officer to join our team in a maternity role with the possibility of an ongoing role. This position offers full-time hours from 8:30 am to 4:30 pm, Monday through Friday, with a 6-week closure during the Christmas period and reduced hours in school holidays.

Generous School Holiday Breaks: Bid farewell to the guilt of missing spending time with the kids in the school holidays. Our unique work calendar aligns with school holidays, ensuring you'll have reduced hours during every school holiday’s so you can create lasting memories with your kids.

Extended Christmas Break: Rejoice in the holiday spirit without worrying about work commitments. You'll enjoy an incredible six-week break over the Christmas season, allowing you to create magical memories and traditions with your family.

Supportive Community: Join a team that understands the importance of family values. Connect with like-minded colleagues who share your commitment to creating a harmonious work-life balance.

Company Description:

The School Photographer a leading provider of school photography, with a commitment to exceptional customer service, we go above and beyond to ensure our clients' satisfaction.

Responsibilities:

• Handle inbound and outbound phone calls & emails with professionalism and courtesy.
• Provide accurate information and assistance to clients regarding our products/services.
• Address client inquiries, complaints, and requests promptly and effectively.
• Collaborate with team members to resolve client issues and provide timely solutions.
• Follow company guidelines and protocols to ensure consistent service quality.

Requirements:

• Previous experience in customer service or phone operator roles is a must.
• Excellent verbal communication skills.
• Strong problem-solving abilities and the ability to think quickly on your feet.
• Exceptional customer service skills with a friendly and empathetic approach.
• Ability to work independently as well as part of a team.
• Proficient computer skills required.
• Availability to work full-time hours from 8:30 am to 4:30 pm, Monday to Friday.

Benefits:

• Competitive hourly rate
• Full-time hours with a consistent schedule.
• Opportunity to work in a supportive and collaborative team environment.
• Positive work culture.
• Employee discounts on our products/services.

How to Apply:

If you are enthusiastic about delivering exceptional customer service and possess the necessary skills to excel as a Permanent Part-Time Client Service Officer, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.