The Company
Our client is a highly regarded organisation committed to delivering exceptional services and initiatives that enhance government operations and help them achieve their full potential.

They are seeking dedicated Client Service Officers to support disaster recovery grants across NSW. These roles are available for an immediate start on a contract for initially 3 months.

Please note, these roles will be 100% WFH however, successful candidates must be based in NSW.

The Job
Reporting through to a Team Leader, in this Assessors contract you will be accountable for:

• Conduct timely, efficient assessments and make accountable determinations.
• Provide clear and accurate information to customers regarding assessment outcomes.
• Assist with team supervision, resource management, and handling escalated issues.
• Perform administrative tasks and process enquiries with accuracy and efficiency.
• Resolve complex customer issues and communicate outcomes effectively.
• Act as a subject matter expert, guiding assessors and team leaders in decision-making.

You
To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:

• Self-motivated who can work independently and as part of a team.
• Strong customer service skills, particularly over the phone.
• Experience in grants, rebates and vouchers administration is preferable, but not necessary.
• Experience in supporting and/or leading a team is preferable, but not necessary.
• Experience using Salesforce and Genesys is preferable, but not necessary.

How to apply
Our client is searching for candidates who can start ASAP! If you are interested, please apply through Seek or the relevant job boards.

Please note that only shortlisted candidates will be contacted.

We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.