JJ Care Services are a leading boutique provider of essential homecare and disability support services as well as supported living, short-term accommodation and residential respite services within our large centre based in Gymea Bay.

We are currently searching for a Service and Care Coordinator to join our team to oversee and manage the care and service delivery to a caseload of our clients. You will work alongside a service manager, clinical manager and rostering coordinator in a tight-knit team that share a workload.

About the Role

The Service and Care Coordinator (SCC) is responsible for oversight of care and service provision to a range of clients both in the home and community and in residential care facilities. The focus is agile and constantly changing to address prioritisation and problem solving with the many urgent issues that arise regularly.

Main duties include:

• Liaise with clients, their families and stakeholders to assess and develop care plans and evaluate service delivery
• Coordinate the scheduling and rostering of care workers to ensure seamless service delivery and compliance with industrial instruments and awards
• Monitor and review care plans regularly to ensure they continue to meet client needs
• Organise and manage regular meetings
• Provide guidance and support to care workers, addressing any issues or concerns and attending to performance management and development and training
• Maintain detailed records and documentation in accordance with industry regulations for both employees and consumers
• Collaborate with the broader care team to identify opportunities for service improvements
• Assist with payroll, timekeeping, rostering and scheduling, and administrative tasks
• Attend clients homes to assess and evaluate care and risk assessments
• Recruitment and onboarding of new staff including sourcing, screening and interviewing
• Onboarding of new clients including meet and greets, house visits, touring through facilities and introducing to service
• Some ad-hoc business development and sales tasks may be required.
• Incident management and investigation including key learnings and findings
• Fielding calls and emails and communicating with new consumers, staff and stakeholders
  

We are looking for someone who models a positive attitude, professional conduct, and commitment to high-quality care and service delivery.
In addition, you have:

• At least 12 months of relevant industry experience in either the NDIS or Aged Care space
• Strong understanding of SCHADS award, NDIS scheme and aged care funding schemes
• Experience using Shiftcare, Employment Hero, Microsoft Office Suite is highly regarded
• Strong interpersonal and communication skills, including a confident and pleasant phone manner
• Experience managing and leading people with the ability to handle difficult conversations and resolve conflict effectively.
• High attention to detail and accuracy in managing schedules, records, and compliance, amongst other tasks.
• Ability to think on your feet and problem-solve in a calm, professional manner.
• Reliable and proactive, with the ability to work independently and as part of a team.
• Strong computer skills, with the ability to learn new programs quickly and navigate multiple programs at once.
• Current Driver’s License and a suitable vehicle.

What we offer:

• Passionate, Friendly, and tight knit office, that work closely together to juggle priorities, help each other and reshuffle tasks to help manage workloads.
• Monthly RDOs
• Flexibility and freedom to develop and implement new procedures to benefit our clients and staff.
• Competitive salary
• Flexible hours to suit competing priorities
• No on-call required! We have a dedicated team for on-call
• Fab offshore admin team to help with those annoying tasks like filing and waiting on hold!
  
  To apply, please forward your resume and a cover note outlining your relevant skills, experience, availability each week and availability to start to [email protected]