Coordinator (Rostering and Scheduling) Office Based

Full time position or option for part time

About the role:

Just Better Care Coordinator’s play a key role in rostering, coordinating and scheduling the care and support services for our customers. You will be the point of contact for Community Support Professionals and Customers ensuring our customers receive the right care at the right time.

Coordinators are office based staff who perform an important role in ensuring services are delivered to customers. Coordinators are responsible for coordinating the delivery through scheduling a team of Community Support Professionals. Utilise your scheduling, rapport building, staff and customer management skills to effectively manage your region. There is a potential path for Career progression within the team.

The role is a Permanent full time role, part time can be considered for the right candidate.

The Company:

Join an award winning employer committed to excellence. Just Better Care have been established for 20 years, commencing on the Northern Beaches of Sydney, and now an international business with a strong presence nationwide. We are currently seeking a personable and switched on rostering coordinator to join our Northern Beaches and Northern Suburbs branch based in Frenchs Forest.

Just Better Care believe that providing exceptional service to our customers starts with looking after our staff first. We offer a friendly, committed and collaborative team environment; supportive management and employee benefits include ongoing training and career development, staff recognition, free access to EAP service and a day off for your birthday after your first year of service. Our commitment to our staff was recognised last year when employee feedback led to us ranking 4th place nationally on the Best Workplaces™️ in Healthcare & Social Assistance in 2024. We are the only home care provider to be elevated to the top 5 "Best Workplaces” medium to large employer category.

Due to exceptional staff performance, our branch also won National Award for the ‘2024 Australian Achievers Award for providing remarkable customer service in Care, Disability and Retirement Services’.

The Role:

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations

• Preparing and transmitting schedules for customer service to Community Support Professionals

• Arranging replacement staff to cover planned and unplanned absences and shift changes

• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality of service is provided to people they support

• Monitoring the implementation of individualised plans for customers

• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner

• Maintaining and updating data in client management system

• Meeting the specified standards for the delivery of quality in home care and support services

About You:

• Demonstrated high level verbal and written communication skills
• Experience in rostering and scheduling, high volume preferred
• Proven relationship management with internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills.
• You are tech savvy with proficient MS Office skills. AlayaCare would be an advantage.
• Resilient with the ability to work calmly in a fast paced environment
• Current NDIS Worker Check or willingness to obtain
• Ability to work as part of a team and enjoy a collaborative environment
• Previous experience in the community care and health/aged care sector is preferred.

• You have a high work ethic and enjoy providing quality service.

Join a friendly, professional business that provides you with training and support to develop your career. We offer a range of benefits including varied work, training, online learning, free employee assistance program, staff recognition programs and more.

Possible starts now

Next steps:
If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply for this job”. Possible starts with you.
Submit a cover letter outlining the essential criteria and a copy of you CV/Resume to [email protected]
Enquired contact Bettina Esposito, Manager Clinical and Service Operations P: 02 9934 9926