We are partnering with one of our repeat national transport clients, to source their new State Operations Manager in Brisbane.

JOB PURPOSE

Maintain and manage an efficient flow of work, ensuring all bookings are despatched in an efficient and timely manner and that we have a sufficient number of fleet vehicles including outside hire companies to effectively cover all incoming work within our service offerings.

Key responsibilities:-

• Plan and direct the organisation's activities to achieve stated/agreed targets and standards for Transport Operations, Transport Administration, Compliance, Driver Recruitment officers, Driver Trainers, Culture, Quality and legislative adherence.
• Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of objectives, purposes and achievements.
• Establish and maintain appropriate systems for measuring necessary aspects of operations and development.
• Plan, develop and implement strategy for operational management and development to meet agreed organisational performance plans within agreed budgets and timescales.
• Maintain awareness and knowledge of contemporary development theory and methods and provide suitable interpretation to directors, managers and staff within the organisation.
• Provision of best in practice logistics operations for customer service via phone, email, and other channels to agreed customer SLA standards optimisation in a fast-paced environment.
• Timely, accurate, and relevant, analysis of new and existing scenarios delivered to scope.
• Designing, development, and production of KPIs through company software to ensure the capturing of transport data.
• Implementation of customer solutions as specified in SLA including SOP development and implementation, Ops IT integrations, commercial data capture.
• Overseeing point to point fleet operations, to achieve operational goals and timely customer service to clients.
• Work with the executive team to drive optimisation strategies to help achieve the organisations strategic plan.
• Using experience in managed freight solutions with strong analysis, operational skills and Fleet operations, paying high attention to detail and advanced Microsoft Excel skills, you will use your ability to make meaningful commercial decisions and recommendations from the different data sources.
• Applying "best practiced" procedures to how the business operates and work to ensure that all client SLA's are strictly adhered to in order to ensure integrity and consistency of the service offering.

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Clear understanding of network and logistics management
• At least 5 years of relevant experience, preferably in a managed freight solutions/logistics environment and fleet management
• Be tertiary educated in operations/logistics or other related discipline
• Demonstrated history of strong leadership and relationship building skills
• Have exceptional attention to detail and advanced Microsoft Excel experience.
• Operations Implementation skills
• Have a proven history of generating ideas for analysis and business improvement.
• A history of following client SLA's and creating the necessary SOP to ensure consistency and integrity
• Have a high degree of customer service and stakeholder management skills
• Be open to travel to clients/suppliers both locally and interstate as required
• Ability to change manage a workforce, skills in “Change Management”

If this exciting opportunity if of interest to you please click apply or contact Marc Jenner on [email protected]

We look forward to hearing from you

Thanks Jenner & Co

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