Welcome to St John of God Health Care

St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs.

As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.

Your role at St John of God Health Care
You will be responsible for the ongoing support, maintenance, minor enhancement and configuration of the Microsoft 365 (M365) tools and services supported by the Platform Applications Support team. This position will also be required to produce professional level standard documentation that supports this system.

The Position

• Participating in various stages of the software development life cycle to deliver and support applications for use across the SJGHC organization.
• Developing and maintaining a detailed knowledge of relevant applications and data integrations supported by the team.
• Attending to Service Desk Requests to ensure all relevant system incidents and requests are responded to in a timely manner.
• Analysing data, systems, practices, processes to determine the appropriate requirements and solutions, recommending best use of products and enhancements to improve efficiencies and effectiveness.
• Working with the Business Engagement and Design team to assist with the development of requirements for system projects in the pipe-line as a subject matter expert.
• Working with the Applications Project Delivery and development teams to provide time and resource estimates on system projects.
• Assisting with the preparation of technical and functional specifications and estimates of effort to design, develop and deliver approved interface and system solutions.
• Assisting Governance to understand any licensing, resourcing and SLA impacts that may occur.
• Working with D&T teams to ensure the appropriate governance, implementation and training is provided as required.
• Working with Digital Security and data owners to ensure appropriate security policies are applied systems and data.
• Liaising with application vendors to understand installation requirements, upgrades, systems and features available and resolve application system problems, log bugs, review requirements for enhancements and manage version control.
• Assisting with support of rollouts of relevant systems and upgrades including database scripting and security management.
• Ensuring appropriate level of version management and change control are adhered to in line with the standards, policies and guidelines in the team.
• Developing, maintaining and documenting all relevant application systems in accordance with best practice and industry standards.
• Providing end-user support and guidance on system practice and tools to promote best practice and ensure service levels are met.
• Assisting in investigating and advising on possible application system software solutions to specific business needs.
• Maintaining knowledge of current relevant application technology developments and trends within information systems.
• Providing on-call and out-of-hours support as required to meet service level agreements.
• Travelling within WA and Interstate, if required.

You will have experience with corporate application processes and systems, application design, development, testing, implementation and support along with, experience in managing or working with organisation-wide IT applications. You will have the ability to analyse complex business processes and identify opportunities for automation.

You will have familiarity with the following;

• Microsoft 365 applications including, but not limited to SharePoint, Teams, OneDrive and Planner.
• IT Service Management (ITSM) tools such as Cherwell, Ivanti or equivalent platforms.
• HTML, CSS, JavaScript and SQL.

To succeed you will possess a relevant tertiary qualification or relevant Certification and have significant work experience.

It is highly regarded if you have healthcare industry experience.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Novated leasing
• work related expenses
• self-education and
• additional superannuation

• Salary $119,910 to $133,183 plus 11.5% Superannuation
• Permanent fulltime position
• Located in Perth CBD Kings Square office
• 40% work from home option
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
  
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Employee support through our dedicated free Employee Assistance Program (EAP)
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
• Paid Parental Leave
• End of trip/bike and shower facilities
• Close to public transport

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

For enquiries contact Chris Warren, Platform Applications Support Manager on (08) 6116 0085

Applications will be reviewed throughout the advertising period and shortlisting may commence before end date - so apply today!

Applications close: 13 March 2025

Unsolicited enquiries and applications from Recruitment Agencies will not be accepted.